Éum hotel pequeno , agradavel e com umstaff muito simpático e prestativo. Adorei
starstarstarstarstar Fernanda Mota
Avoid this hotel. There is another review that already addresses the issues that we had with our reservation (trying to double charge for reservation, losing dry cleaning, lack of cleaning services, unhelpful staff) but the worst is that I've just suddenly been billed for 1,300 EUR on my credit card (which was not used for the reservation, only to pay for items purchased as part of room service), which leads me to believe that someone has stolen my credit card information months after we stayed there. The vendor on my CC is listed as "10 KARAKOY" and yet, after multiple phone calls to the hotel this morning, no one has been able to explain what has happened. They asked for me to send an email, but with 1,300 EUR of my own money missing, I don't have time to wait for someone to respond to an email. To prevent additional charges, I've had to cancel my credit card and leave it for dispute resolution. What a scam.My response to below: Cristina has provided bank confirmation of the payment made for the hotel rooms multiple times from her bank. The transaction shows the withdrawal and correct bank number from 10 Karakoy. The fact that my credit card was charged without prior consent, without any communication for an issue that is not our problem, is incredibly unprofessional.
star Lucia Suarez
Old caracteristic 5 floor building completely rennovated. On the top floor a quality restaurant with a great view.The area whereit is located one of the best in town.Dont miss out to take a stroll at the Boshoros Port shopping districagran a Burger at Sae Be' or any type of food in on of the numerous restaurants. 12 points go to the staff. Impeccable
starstarstarstarstar Raoul Grimm
I enjoyed my stay at the 10 Karokoy Hotel. The staff speaks English well and was able to accommodate my requests and answer all of my questions. The room was clean, which is most important to me. It was also small and a bit noisy at night. Thankfully, it did not affect my sleep. The sky bar opens at 6pm and is also small but the view is nice. The food for lunch time was tasty and quality is excellent. Prices and portions are reasonable. I highly recommend the grilled platter. The hotel location is perfect as it is at walking distance to several restaurants, coffee shops, bars, shopping stores, transportation means, and of course the Gálata Tower. Gostei da minha estadia no 10 Karokoy Hotel. A equipe fala inglês bem e foi capaz de atender aos meus pedidos e responder a todas as minhas perguntas. O quarto era limpo, o que é mais importante para mim. Também era pequeno e um pouco barulhento à noite. Felizmente, isso não afetou meu sono. O sky bar abre às 18h e também é pequeno, mas a vista é boa. A comida para a hora do almoço era saborosa e a qualidade é excelente. Os preços e as porções são razoáveis. Eu recomendo o prato grelhado. A localização do hotel é perfeita, pois fica a uma curta caminhada de vários restaurantes, cafés, bares, lojas, meios de transporte e, claro, da Torre Gálata.
starstarstarstar Daritza Herrera
I enjoyed my stay at the 10 Karokoy Hotel. The staff speaks English well and was able to accommodate my requests and answer all of my questions. The room was clean, which is most important to me. It was also small and a bit noisy at night. Thankfully, it did not affect my sleep. The sky bar opens at 6pm and is also small but the view is nice. The food for lunch time was tasty and quality is excellent. Prices and portions are reasonable. I highly recommend the grilled platter. The hotel location is perfect as it is at walking distance to several restaurants, coffee shops, bars, shopping stores, transportation means, and of course the Gálata Tower. Disfruté de mi estadía en el 10 Karokoy Hotel. El personal habla bien inglés y pudo atender mis solicitudes y responder a todas mis preguntas. La habitación estaba limpia, que es lo más importante para mí. También era pequeño y un poco ruidoso por la noche. Afortunadamente, no afectó mi sueño. El sky bar abre a las 6 pm y también es pequeño pero la vista es agradable. La comida para el almuerzo era deliciosa y la calidad es excelente. Los precios y las porciones son razonables. Recomiendo encarecidamente el plato a la parrilla. La ubicación del hotel es perfecta ya que se encuentra a poca distancia de varios restaurantes, cafeterías, bares, tiendas, medios de transporte y, por supuesto, la Torre Gálata.
starstarstarstar Daritza Herrera
I enjoyed my stay at the 10 Karokoy Hotel. The staff speaks English well and was able to accommodate my requests and answer all of my questions. The room was clean, which is most important to me. It was also small and a bit noisy at night. Thankfully, it did not affect my sleep. The sky bar opens at 6pm and is also small but the view is nice. The food for lunch time was tasty and quality is excellent. Prices and portions are reasonable. I highly recommend the grilled platter. The hotel location is perfect as it is at walking distance to several restaurants, coffee shops, bars, shopping stores, transportation means, and of course the Gálata Tower.
starstarstarstar Daritza Herrera
As someone else stated, the hotel controls the room temp. You cannot get it colder that 22. They forgot half the time to clean our room. They didn’t bring water at all. The gym has one machine, it’s broken. The gym is in a dungeon. It’s very creepy in the basement and a bunch of empty dark rooms. You CAN ABSOLUTELY hear the cable car all night. The restaurant at the top is deserted and no view with poor food. The only good part was the location but I wouldn’t stay here ever again as a tourist. Como alguém afirmou, o hotel controla a temperatura do quarto. Você não pode ficar mais frio que 22. Eles se esqueceram de limpar nosso quarto na metade do tempo. Eles não trouxeram água. A academia tem uma máquina, está quebrada. A academia fica em uma masmorra. É muito assustador no porão e um monte de quartos escuros vazios. Você PODE ABSOLUTAMENTE ouvir o teleférico a noite toda. O restaurante no topo está deserto e sem vista com comida ruim. A única parte boa foi a localização, mas eu nunca mais ficaria aqui como turista.
starstar Jared Craft
I've never written a hotel review in my life because I'm lazy but had such a negative experience at this hotel that it has willed me to get on to my computer and spend 5 minutes furiously typing away.Firstly, this "5 star hotel" did not accept credit card payments and instead requested direct debit to a Turkish bank account. I sent the payment 2 weeks prior to my stay to the correct information from an EU Bank account, but they “never received it”. Despite sending bank statements directly from my bank, they said it was “insufficient documentation” and are threatening to open a court case against me. Glad I had a good last time in Turkey.On top of a “missing direct debit payment” (which was deducted from my bank account to the correct Turkish account and has been proven via bank statements), the rest of the experience was more aligned with a 2 star hotel:1. One of our rooms was never cleaned 1 night despite leaving the room early 2. We had a wedding and sent our dresses to dry cleaning with assurance that we would get them in time. We did not. 3. The front desk was incredibly rude and incompetent. For example, when we requested taxis, they said “go wait outside and ask for one because we can’t help” (I’ve gotten better service at hostels when I was 16). You can imagine how the conversation with my payment went… 4. Overall service was either incredibly slow or never arrived (including simple orders like coffee).Hope this review helps management figure out their payment situation and improve all types of services within the hotel by 10000x. Lot’s of work to do. Eu nunca escrevi uma resenha de hotel na minha vida porque sou preguiçoso, mas tive uma experiência tão negativa neste hotel que ele me fez entrar no meu computador e passar 5 minutos digitando furiosamente.Em primeiro lugar, este "hotel 5 estrelas" não aceitou pagamentos com cartão de crédito e, em vez disso, solicitou débito direto em uma conta bancária turca. Enviei o pagamento 2 semanas antes da minha estadia para as informações corretas de uma conta bancária da UE, mas eles “nunca receberam”. Apesar de enviar extratos bancários diretamente do meu banco, eles disseram que era “documentação insuficiente” e estão ameaçando abrir um processo judicial contra mim. Ainda bem que tive uma boa última vez na Turquia.Além de um “pagamento por débito direto ausente” (que foi deduzido da minha conta bancária para a conta turca correta e foi comprovado por meio de extratos bancários), o restante da experiência foi mais alinhado com um hotel de 2 estrelas:1. Um dos nossos quartos nunca foi limpo 1 noite, apesar de sair do quarto mais cedo 2. Fizemos um casamento e enviamos nossos vestidos para a lavagem a seco com a garantia de que os receberíamos a tempo. Nós não. 3. A recepção foi incrivelmente rude e incompetente. Por exemplo, quando pedimos táxis, eles diziam “vá esperar lá fora e peça um porque não podemos ajudar” (já fui melhor atendido em hostels quando tinha 16 anos). Você pode imaginar como foi a conversa com o meu pagamento… 4. O serviço geral foi incrivelmente lento ou nunca chegou (incluindo pedidos simples como café).Espero que esta revisão ajude a gerência a descobrir sua situação de pagamento e a melhorar todos os tipos de serviços dentro do hotel em 10.000 vezes. Muito trabalho para fazer.
star Cristina Serra
Wonderful boutique hotel in an excellent location, right near a tram stop and the beautiful Bosphorus waterfront. Market, ATMs, restaurants all right there. Staff was great and helpful. Breakfast was very good, good variety, and well presented. I paid a little extra to get a superior room on a higher floor, and it was worth it. I was in the back of the hotel, so good to be higher, otherwise, would be looking into another building, not really any views from the room but quiet considering the busy area. There was a window which opened in the bathroom and was really gorgeous. The room had such a beautiful feel with the design and lighting. Bed and bedding very comfortable. I ate at the restaurant and it was good, but lacked some ambience inside, it was on rooftop and they have a small rooftop bar. Would definitely stay again! Maravilhoso hotel boutique em uma excelente localização, perto de uma parada de bonde e da bela orla do Bósforo. Mercado, caixas eletrônicos, restaurantes todos ali. A equipe foi ótima e útil. Café da manhã muito bom, variado e bem apresentado. Paguei um pouco mais para conseguir um quarto superior em um andar superior, e valeu a pena. Eu estava na parte de trás do hotel, tão bom ser mais alto, caso contrário, estaria olhando para outro prédio, não há realmente nenhuma vista do quarto, mas tranquilo, considerando a área movimentada. Havia uma janela que se abria no banheiro e era realmente linda. O quarto tinha uma sensação tão bonita com o design e a iluminação. Cama e roupa de cama muito confortáveis. Eu comi no restaurante e foi bom, mas faltava algum ambiente no interior, era na cobertura e eles têm um pequeno bar na cobertura. Com certeza ficaria novamente!
starstarstarstarstar Patty Murphy
I've never written a hotel review in my life because I'm lazy but had such a negative experience at this hotel that it has willed me to get on to my computer and spend 5 minutes furiously typing away.Firstly, this "5 star hotel" did not accept credit card payments and instead requested direct debit to a Turkish bank account. I sent the payment 2 weeks prior to my stay to the correct information from an EU Bank account, but they “never received it”. Despite sending bank statements directly from my bank, they said it was “insufficient documentation” and are threatening to open a court case against me. Glad I had a good last time in Turkey.On top of a “missing direct debit payment” (which was deducted from my bank account to the correct Turkish account and has been proven via bank statements), the rest of the experience was more aligned with a 2 star hotel:1. One of our rooms was never cleaned 1 night despite leaving the room early 2. We had a wedding and sent our dresses to dry cleaning with assurance that we would get them in time. We did not. 3. The front desk was incredibly rude and incompetent. For example, when we requested taxis, they said “go wait outside and ask for one because we can’t help” (I’ve gotten better service at hostels when I was 16). You can imagine how the conversation with my payment went… 4. Overall service was either incredibly slow or never arrived (including simple orders like coffee).Hope this review helps management figure out their payment situation and improve all types of services within the hotel by 10000x. Lot’s of work to do. Nunca he escrito una reseña de un hotel en mi vida porque soy perezoso, pero tuve una experiencia tan negativa en este hotel que me ha dado ganas de entrar a mi computadora y pasar 5 minutos escribiendo furiosamente.En primer lugar, este "hotel de 5 estrellas" no aceptaba pagos con tarjeta de crédito y, en cambio, solicitaba débito directo a una cuenta bancaria turca. Envié el pago 2 semanas antes de mi estadía a la información correcta de una cuenta bancaria de la UE, pero "nunca lo recibieron". A pesar de enviar extractos bancarios directamente desde mi banco, dijeron que era "documentación insuficiente" y amenazaron con abrir un caso judicial en mi contra. Me alegro de haber tenido una buena última vez en Turquía.Además de un "pago de débito directo faltante" (que se dedujo de mi cuenta bancaria a la cuenta turca correcta y se comprobó a través de extractos bancarios), el resto de la experiencia estuvo más alineada con un hotel de 2 estrellas:1. Una de nuestras habitaciones nunca se limpió 1 noche a pesar de dejar la habitación temprano 2. Tuvimos una boda y enviamos nuestros vestidos a tintorería con la seguridad de que los recibiríamos a tiempo. No lo hicimos. 3. La recepción fue increíblemente grosera e incompetente. Por ejemplo, cuando pedíamos taxis, decían “ve a esperar afuera y pide uno porque no podemos ayudar” (he tenido mejor servicio en los albergues cuando tenía 16 años). Puedes imaginar cómo fue la conversación con mi pago… 4. El servicio en general fue increíblemente lento o nunca llegó (incluidos los pedidos simples como el café).Espero que esta revisión ayude a la gerencia a determinar su situación de pago y mejorar todos los tipos de servicios dentro del hotel en 10000x. Mucho trabajo que hacer.
star Cristina Serra
Wonderful boutique hotel in an excellent location, right near a tram stop and the beautiful Bosphorus waterfront. Market, ATMs, restaurants all right there. Staff was great and helpful. Breakfast was very good, good variety, and well presented. I paid a little extra to get a superior room on a higher floor, and it was worth it. I was in the back of the hotel, so good to be higher, otherwise, would be looking into another building, not really any views from the room but quiet considering the busy area. There was a window which opened in the bathroom and was really gorgeous. The room had such a beautiful feel with the design and lighting. Bed and bedding very comfortable. I ate at the restaurant and it was good, but lacked some ambience inside, it was on rooftop and they have a small rooftop bar. Would definitely stay again! Maravilloso hotel boutique en una excelente ubicación, justo al lado de una parada de tranvía y del hermoso paseo marítimo del Bósforo. Mercado, cajeros automáticos, restaurantes, todo allí mismo. El personal fue excelente y servicial. El desayuno era muy bueno, con buena variedad y bien presentado. Pagué un poco más para conseguir una habitación superior en un piso más alto, y valió la pena. Yo estaba en la parte de atrás del hotel, así que bueno estar más alto, de lo contrario, estaría mirando hacia otro edificio, no realmente ninguna vista desde la habitación, pero tranquila teniendo en cuenta la zona concurrida. Había una ventana que se abría en el baño y era realmente preciosa. La habitación tenía una sensación tan hermosa con el diseño y la iluminación. Cama y ropa de cama muy cómodas. Comí en el restaurante y estaba bien, pero le faltaba algo de ambiente por dentro, estaba en la azotea y tienen un pequeño bar en la azotea. Definitivamente me quedaría de nuevo!
starstarstarstarstar Patty Murphy
As someone else stated, the hotel controls the room temp. You cannot get it colder that 22. They forgot half the time to clean our room. They didn’t bring water at all. The gym has one machine, it’s broken. The gym is in a dungeon. It’s very creepy in the basement and a bunch of empty dark rooms. You CAN ABSOLUTELY hear the cable car all night. The restaurant at the top is deserted and no view with poor food. The only good part was the location but I wouldn’t stay here ever again as a tourist. Como dijo alguien más, el hotel controla la temperatura de la habitación. No puede hacer más frío que 22. Se olvidaron la mitad del tiempo para limpiar nuestra habitación. No trajeron agua en absoluto. El gimnasio tiene una máquina, está rota. El gimnasio está en un calabozo. Es muy espeluznante en el sótano y un montón de cuartos oscuros vacíos. ABSOLUTAMENTE PUEDES escuchar el teleférico toda la noche. El restaurante en la parte superior está desierto y sin vistas con mala comida. La única parte buena fue la ubicación, pero no me quedaría aquí nunca más como turista.
starstar Jared Craft
As someone else stated, the hotel controls the room temp. You cannot get it colder that 22. They forgot half the time to clean our room. They didn’t bring water at all. The gym has one machine, it’s broken. The gym is in a dungeon. It’s very creepy in the basement and a bunch of empty dark rooms. You CAN ABSOLUTELY hear the cable car all night. The restaurant at the top is deserted and no view with poor food. The only good part was the location but I wouldn’t stay here ever again as a tourist.
starstar Jared Craft
I've never written a hotel review in my life because I'm lazy but had such a negative experience at this hotel that it has willed me to get on to my computer and spend 5 minutes furiously typing away.
Firstly, this "5 star hotel" did not accept credit card payments and instead requested direct debit to a Turkish bank account. I sent the payment 2 weeks prior to my stay to the correct information from an EU Bank account, but they “never received it”. Despite sending bank statements directly from my bank, they said it was “insufficient documentation” and are threatening to open a court case against me. Glad I had a good last time in Turkey.
On top of a “missing direct debit payment” (which was deducted from my bank account to the correct Turkish account and has been proven via bank statements), the rest of the experience was more aligned with a 2 star hotel:
1. One of our rooms was never cleaned 1 night despite leaving the room early
2. We had a wedding and sent our dresses to dry cleaning with assurance that we would get them in time. We did not.
3. The front desk was incredibly rude and incompetent. For example, when we requested taxis, they said “go wait outside and ask for one because we can’t help” (I’ve gotten better service at hostels when I was 16). You can imagine how the conversation with my payment went…
4. Overall service was either incredibly slow or never arrived (including simple orders like coffee).
Hope this review helps management figure out their payment situation and improve all types of services within the hotel by 10000x. Lot’s of work to do.
star Cristina Serra
Wonderful boutique hotel in an excellent location, right near a tram stop and the beautiful Bosphorus waterfront. Market, ATMs, restaurants all right there. Staff was great and helpful. Breakfast was very good, good variety, and well presented. I paid a little extra to get a superior room on a higher floor, and it was worth it. I was in the back of the hotel, so good to be higher, otherwise, would be looking into another building, not really any views from the room but quiet considering the busy area. There was a window which opened in the bathroom and was really gorgeous. The room had such a beautiful feel with the design and lighting. Bed and bedding very comfortable. I ate at the restaurant and it was good, but lacked some ambience inside, it was on rooftop and they have a small rooftop bar. Would definitely stay again!
starstarstarstarstar Patty Murphy
I got this hotel from American Express Fine Hotels Collection with good expectations and reviews but reviews are definitely misleading.This is a very small hotel and may be preferred because of its location to Galata Tower.However the service was poor from reception to room cleaning.They have reception by the entrance and you are at the base of the Hills which means that you have to trek uphills to reach Galata Tower and Taksim.Closest Metro is Sishane and it’s still a bit of a walk.Staff was a sub par.We ordered a taxi from hotel and was told 300 liras by hotel staff and taxi driver wanted 450 liras for Istanbul airport after the fact.The sheets were dirty and had hairs leftover from previous guests.I definitely would not come here again.We also had $100 in Amex credits and were charged for room service.We never had that happen in any other American Express Fine Hotels.I would encourage reading other reviews than just relying on Amex reviews.
star Aykut Can
One of the best hotels in Turkey and the staff are very kind and honourable. I would recommend this hotel to all of my friends and family and would stay here again and again. I stayed at the hotel in April 2022. On my last day in Turkey, while at the airport for my departing flight back to Canada, I realized I forgot my watch which was given to me as a wedding gift. I called the hotel and they confirmed I left it in my hotel room. The hotel safeguarded the watch for me until August 2022, when my sister went to Turkey and retrieved the watch for me. Thank you Mr. Erhan and the rest of the hotel staff. I hope this hotel continues to remain successful in the future! Um dos melhores hotéis da Turquia e os funcionários são muito gentis e honrados. Eu recomendaria este hotel a todos os meus amigos e familiares e ficaria aqui novamente. Fiquei no hotel em abril de 2022. No meu último dia na Turquia, enquanto estava no aeroporto para meu voo de partida de volta ao Canadá, percebi que esqueci meu relógio que me foi dado como presente de casamento. Liguei para o hotel e eles confirmaram que eu deixei no meu quarto de hotel. O hotel guardou o relógio para mim até agosto de 2022, quando minha irmã foi para a Turquia e recuperou o relógio para mim. Obrigado Sr. Erhan e o resto da equipe do hotel. Espero que este hotel continue a ser um sucesso no futuro!
starstarstarstarstar Haris Hyder
Hotel decente em uma boa localização. hospedado em um quarto familiar. Fizeram um depósito na recepção, devolveram na saída. O café da manhã é razoável. Os quartos são pequenos. Não havia vista da janela. Na minha opinião o preço é alto. A nosso pedido para chamar um táxi do tipo minivan, eles responderam que poderiam pedir apenas 2 regulares. Uber usado.
starstarstarstar Павел Гусев
One of the best hotels in Turkey and the staff are very kind and honourable. I would recommend this hotel to all of my friends and family and would stay here again and again. I stayed at the hotel in April 2022. On my last day in Turkey, while at the airport for my departing flight back to Canada, I realized I forgot my watch which was given to me as a wedding gift. I called the hotel and they confirmed I left it in my hotel room. The hotel safeguarded the watch for me until August 2022, when my sister went to Turkey and retrieved the watch for me. Thank you Mr. Erhan and the rest of the hotel staff. I hope this hotel continues to remain successful in the future!
starstarstarstarstar Haris Hyder
Excelente hotel, por su atención y su ubicación.
starstarstarstarstar N Aguilar
Buena situación, la zona de Karaköy tiene mucho ambienteLas habitación era cómoda, y con un bonito baño. El colchón algo blando para nuestro gusto. Se oye algo el ruido de los tranvías,conviene pedir habitación tranquila. El desayuno está muy rico.
starstarstarstar Alex Suau
Muy buena atencion. Excelente lugar para dormir
starstarstarstarstar Samuel Arriola
Hotel Maravilloso, personal muy atento. Habitaciones impecables y la ubicación excelente. Desayuno muy rico. Un hotel para repetir!!!
starstarstarstarstar Veronica Peña
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