Estivemos em julho, pouca gente, hotel novinho em folha e equipe super bem treinada. Atendimento nota mil. Lugar também especial! Recomendo ficar quartos perto da praia.
starstarstarstarstar Fernando Goes
Fantástico
starstarstarstarstar Antonio Borelli
Aqui andamos
starstarstarstarstar Martha Hernandez
Se você for a Playa del Carmen, recomendo de olhos fechados. Super segura, comida espetacular, praia divina, todos os serviços excelentes. O complexo tem de tudo! Nós fomos em nossa lua de mel e iríamos novamente. Você realmente relaxa e está no primeiro nível em tudo, é um verdadeiro 5 estrelas. Recomendado
starstarstarstarstar Maria Perera Demarchi
Si vas a Playa del Carmen lo recomiendo con los ojos cerrados. Super seguro, la comida espectacular, la playa divina, todos los servicios excelentes. El complejo tiene de todo! Fuimos en nuestra luna de miel y volvería a ir. Realmente te relajas y estás en el primer nivel en todo, es un verdadero 5 estrellas. Recomendado
starstarstarstarstar Maria Perera Demarchi
lugar incrível, pessoal limpo, aconchegante e amigável, esse será o meu lugar se eu quiser ficar fora de casa
starstarstarstarstar Zohan
lugar increíble, personal limpio, acogedor y amable, ese será mi lugar si alguna vez quiero quedarme fuera de casa
starstarstarstarstar Zohan
awesome place, clean cozy and friendly staff, that will be my place if I ever want to stay out of home
starstarstarstarstar Zohan
Foi nossa segunda vez em Mayacoba. Primeira vez que ficamos no Fairmont que foi ótimo. Mas acho que iremos para Andez se voltarmos novamente. A única coisa que eu sinto falta do Fairmont é a piscina infinita que foi uma solução fácil! Nós pedalamos lá muito tempo que queríamos usá-lo.
starstarstarstarstar Azi Amiri
It was our second time at Mayacoba. First time we stayed at Fairmont which was great. But I think we will go to Andez if we go back again. The only thing that I miss from Fairmont is the infinity pool which was an easy fix! We biked there very time we wanted to use it.
starstarstarstarstar Azi Amiri
Best time ever, we made holidays there for 16 days and it was so much fun. The resort is wonderful, the food , wine and the cocktails were great , we drove our bikes each day to the beach and the restaurants. The staff was the nicest ever , Willi at the breakfast place , Manny , Ramon and Insico at the beach , I can’t remember all the names, but they are all fantastic . Thanks so much for wonderful holidays .
starstarstarstarstar Christiane Becht
We had an incredible time at Andaz. Staff are genuinely friendly and go above and beyond so the guests have the best time. The scenery is just beautiful. Bikes are great additions and help you get to different places within the hotel fast. We enjoyed biking the nature trail and visiting other hotels at Mayakoba. Will definitely come back.
starstarstarstarstar Amirreza Ghasemi
Era limpo, o pessoal era amigável, eram pontuais, eram acessíveis, eram educados e prestativos
starstarstarstarstar Kysl Wood
Limpo, silencioso e bem localizado, faltam atendentes bilíngues
starstarstarstarstar Manuel Gonzalez
Estaba limpio, el personal era amable, eran puntuales, eran asequibles, eran educados y serviciales.
starstarstarstarstar Kysl Wood
Limpio ,silencioso y bien ubicado,solo faltan encargados bilingües
starstarstarstarstar Manuel Gonzalez
Nombre es un excelente hotel, demaciado grande. Y como lo digo el dinero hace quebte den un buen servicio. Así que si puedes irhay a hospedarte te tratan bien.
starstarstarstarstar Alonso Contreras
It was clean the staff was friendly they were punctual they were affordable they were polite and they were accommodating
starstarstarstarstar Kysl Wood
Garbage service, the general manager was not helpful at all and was rude!
star Michael Richards
muito limpo e adoro porque tem uma cozinha pequena ... e também barata. também serviço de limpeza muito amigável ..! hotel muito bom eu recomendo ..
starstarstarstarstar Ayely Castillo
muy limpio y me encanta xq tiene pequeña cocina... y ademas económico. ademas el servicio de limpieza muy amables..!muy buen hotel lo recomiendo..
starstarstarstarstar Ayely Castillo
very clean and I love because it has a small kitchen ... and also cheap. also the cleaning service very friendly ..! very good hotel I recommend it ..
starstarstarstarstar Ayely Castillo
Nice
starstarstarstarstar Ronald James Jr.
Membro globalista do Hyatt hospedado no Andaz Mayakoba com excelente experiência. Upgrade para suíte de dois níveis e excelente tratamento durante toda a estadia. Pablo, o gerente da recepção e alguns funcionários, especialmente Guali, realmente foi acima e além. Desde a nossa chegada ao dia partimos nos sentimos em casa! O jantar no Sotavento ao lado da praia foi muito decepcionante (coquetéis fracos, camarões não frescos, mariscos mais ou menos) mas a Tinta Del Pulpo foi excelente. O polvo Tostada era de morrer, os cocktails muito bons e inventivos, o serviço atencioso e o preço situam-se a cerca de 50% do Sotavento. No topo o pastor gringa foi incrível e tivemos 3 vezes em 6 noites. Ginásio foi pequeno realocado devido a covid e bicicletas em torno do resort eram bons. No entanto, em 7 dias não há muito para explorar além do dia 3/4 ... Mini-bar gratuito com recargas foi um recurso tão bom que amamos! A vida selvagem ao redor do resort fornecia entretenimento e não precisávamos de TV! Voltaríamos definitivamente, talvez não por 7 dias, mas um longo fim de semana para relaxar é perfeito!
starstarstarstarstar Martin Francis Gilbert Masik
Minha cara-metade e eu temos vindo para Andaz mayacoba por cerca de um ano e meio e durante esse período de tempo estivemos lá pelo menos 4 vezes, considerando que viemos de Cleveland, OH, EUA, várias vezes! O pessoal é simplesmente magnífico Mario, Gerardo e Itzelh ... Deixa eu contar pra vocês !!! Eles simplesmente sempre fazem você se sentir como uma família !! Eles estão sempre prontos para ajudar com qualquer necessidade. Hotéis talvez lindos, de tirar o fôlego e tudo isso. Mas se eles não têm uma equipe que corresponda a todas as outras qualidades acima, tudo o resto vai por água abaixo. Voltar lá para nós não é uma questão É OBRIGATÓRIO !!!
starstarstarstarstar Adriana Matos
No tengo el gusto de conocer las habitaciones pero la playa es muy bonita. Tienen rompe olas parece playa de holbox, tambien esta finisima la arena de la playa
starstarstarstarstar Joel Iragorri
We absolutely loved the food here! Everything was so fresh and even the chef made us a request off the menu! Excellent service!
starstarstarstarstar Jordan Tabor
The main gym should be open. Staff was excellent, but it's over priced for Mexico. Food and drink prices are crazy. You'd think you're in NYC or something, but without the quality.I didn't like having to walk in the sand to pay to dollar for my food at the main restaurant.My ribeye steak was not a quality piece of meatLikely won't stay again.
starstarstar Tony Neumeyer
I’d honestly skip it if you’re a Hyatt loyalist (particularly if you’re a globalist). Spent 4 days here over 2 separate stays while working remote during Covid and the Grand Hyatt and Thompson in playa are much better experiences. I spent 2 months in Q. Roo working remote (during Covid) and these were my two most disappointing stays of that time. I had a few instances of service failure (make sure you make a reservation if you want to eat at the one open full-service restaurant on the beach or if you’re offered a tequila tasting, even with them operating at reduced capacity) but honestly the feeling of insignificance was the thing that stuck with me. Yes the facilities are nice, but past stays at the Fairmont and Banyan tree haven’t felt that way (though the banyan tree in particular is in a different price bracket).
That being said, they do take cleanliness very seriously and I couldn’t have felt more safe
starstar James Phelps
Hyatt globalist member staying at the Andaz Mayakoba with excellent experience. Upgrade to bi-level suite and excellent treatment throughout the stay. Pablo the front desk manager and a few staff especially Guali really went above and beyond.
From our arrival to day we left we felt at home!
Dinner at beach side Sotavento was very disappointing (cocktails weak, shrimps not fresh, clams so-so) but the Tinta Del Pulpo was excellent. The octopus Tostada was to die for, the cocktails very good and inventive, the service attentive and price point about 50% of Sotavento. On top the gringa pastor was amazing and we had it 3 times in 6 nights.
Gym was small relocated due to covid and bicycles around resort were nice. However in 7 days there isn’t much to explore beyond day3/4...
Free minibar with refills was such a nice feature we loved!
Wildlife around the resort provided entertainment and we didn’t need a TV at all!
We would return definitely, perhaps not for 7 days but a long weekend to relax it’s perfect!
starstarstarstarstar Martin Francis Gilbert Masik
My better half and myself have been coming to Andaz mayacoba for about a year and a 1/2 and during that time period we were back there at least 4 times considering we come from Cleveland OH USA it’s quite a number of times! The staff is just magnificent Mario, Gerardo and Itzelh... Let me tell you guys!!! They simply always make you feel like family!! They are always prompt ready to help with anything you may need. Hotels maybe gorgeous, breathtaking and all that. But if they don’t have a staff to match all the other qualities above, everything else goes down to the ground. Coming back there for us is not a question IT IS A MUST!!!
starstarstarstarstar Adriana Matos
Un lugar muy agradable con bellas vistas para sacar fotos y tomar un lindo y merecido descanso
starstarstarstarstar FotoArteMexico Foto y Video
Me la pase increíble en este hermoso lugar, lo recomiendo y les aseguro que esta muy bien, sin dudarlo lo he recomendado a familiares y amigos y hasta el día de hoy no me han fallado, ojalá puedan darse la oportunidad de pasar momentos muy agradables en este excelente hotel tiene un poquito de todo: selva, hermosa playa y bellisimo mar, la caleta es espectacular!
starstarstarstarstar Luisa Fernanda Hernandez
Lugar lindo! Atendimento maravilhoso! Praia perfeita!
starstarstarstarstar Melissa Carneiro
Excelente hotel. Todo el.personal es muy amable. La comida exquisita. Las instalaciones de primera altamente recomendable
starstarstarstarstar Dr Ernesto Barbosa
El cielo si existe
starstarstarstarstar Juan Jose
Le falta muchs más calidad a la comida vs precio.. Mucho, ojo con las escaleras son resbalosas con lluvia, no tienen antiderrapante y no hay accesibilidad a personas con discapacidad
starstarstar Carlos Ortiz
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