Bad experience this round, when I checked in, they anyhow assigned me a lower grade room from the one I booked, told me I was wrong. I stayed a few times before so I know their room structure well. Then they asked me to check, I told them why u ask ur customer to check when u shld check yourself? Yesterday they did not make up room when I hanged out the make room tag whole morning and afternoon. Until I call them, then they claim they have a schedule. I wondered if their room making schdule is at night?? Haha, this is the last time I will choose this place to stay…
I decided to edit my review because I spend nearly an hour talking to their Ops Mgr Louise and she completely understand my point and she actually expend great effort in trying to right the wrong things I have encountered. so now I feel I really do have confidence in the my next stay with them. Thx Louise.
starstarstarstar Alex Ngo
Nice hotel, comfortable beds , great service,
Wide rooms with great views, small separated kitchen
But it needs some of renovations, Wi-Fi in the rooms is not good
I will definitely stay in it again, highly recommend
starstarstarstar Walid Abdullah
This hotel stole my mother watch . The worker stole the watch from the hotel room . We reported the police and the hotel denied. Stay away from this hotel and report this hotel security and employee's are a thief . We are following with lawyer
Update: the hotel answer there is no evidence.
The watch stolen from the room while the mother outside . One of the worker stole the watch and the hotel still answer no evidence. How the hell they need an evidence if the worker of the hotel stole the watch . Of course there is no cctv inside the room .
Avoid this hotel . The management is also bad after this happend thier attitude and behavior change to bad. Very bad in the hotel . So im going to contact the management that located in singapore . . Best advice avoid this hotel at any cost . We already reported the police in paris . With no update until now .. if you want spend your holiday safe stay away from this hotel
star Sab Kz
The hotel had construction on site and they didn’t give us the rooms till after 4 hours when they gave us the rooms they were like a crime scene. The windows were sealed with plastic. After we complained the dowmgraded our suites to give us proper rooms. Also it does not have room service.
star Farah Assiri
I’m extremely disappointed with the service provided by this hotel.
We had booked two rooms (two suites to be exact, for which we had paid in advance) for a family of 4. On arrival, we were told the second booking did not exist, as they were unable to find it in the system. The 4 of us ended up sharing 1 suite for the night, and we went again to the reception the next day to enquire about the other room. We were again told no such booking exists. This went on for 2 days after which we asked them to cancel the second booking for us and refund the money, as we were only going to be in Paris for another day. The manager apologised to us multiple times and told us he will take care of the refund. However, on check-out, when we asked the reception for an update on the refund, the team was completely clueless and said they are not aware of any such refund.
Since then I have contacted the hotel multiple times. On call and email to request for the refund, and every time I am told they will discuss with the manager and confirm the refund but like always there is no response from them and they continue to act clueless.
I have emails showing my correspondence with the staff, where I have been requesting for an update and to date have not received a response
I urge the management of this hotel to take immediate action and respond to their customers and take responsibility for this misconduct from their end!
My family has stayed with Claridge multiple times and I’m extremely disappointed with how they’ve dealt with the matter.
Regards,
A very dissatisfied customer
star Barira Asif
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