Had the best time!! Would highly recommend this resort, we came with our family and friends for one of our friends Birthday, we felt welcomed from the moment we got off the bus! Our rooms were clean and the best view of the ocean, the boardwalk at the beach was so beautiful and peaceful the beach restaurant was very good and the buffet and restaurants offered lots for us to chose from, we did a catamaran day trip, and had a great time,
starstarstarstarstar Wendy Mannerow
This truly is the perfect resort! If you are looking for a place with gorgeous water, amazing entertainment, and lovely staff, this is the place to be! Not only was the beach absolutely breath taking, it had amazing opportunities for those snorkelling lovers out there. The people were nothing but compassionate and helpful, and really made this resort feel like home! I am looking forward to returning to the amazing pools and lovely meals!!!
starstarstarstarstar Alisha Higgs
DON'T RECOMMEND ANYONE TO COME HERE !!!
I was there from July 24-31. I got bad memories.
Services were very bad, one day without any water (no shower and no sink water).
The cleaning lady in my room would always ask for gifts like perfume even though I already tipped her $5. The Japanese restaurant was horrible and the servers were unprofessional. One of the workers got food on my dress and she gave me attitude and did not even say sorry. The buffet and the snack bar have the same food everyday and there are always flies on the table which is very annoying. The washrooms do not even have any toilet paper and it always smells very bad. The resort does not even have a proper beach and there are so much rocks in the water which hurt my feet. I don't understand why this hotel is 5 stars. I would never come back even for free.
star Vanessa Coiffeur
Please add to your must visit hotel in Cuba. We spent the last 2 weeks at this amazing resort. I have mobility issues and had no problem getting around this resort. The staff are so friendly and accommodating. The boardwalk at the beach made it possible for me to access the beautiful beach and it has been years since I was able to access the water. Denis at the dinner buffet was so great and the laughs were never ending. The cigar bar was the greatest and that includes the staff and their yummy cocktails. The cappuccino at the lobby bar kept us returning for more. I know some have issues with the food in general in Cuba but we always had options to satisfy for all meals. The specialty restaurants were fun and all were a great time. The entertainment staff introduced themselves to us the first day and were sure to greet us every day.
starstarstarstarstar Pam Lewis
Amazing stay! The food was excellent, the room was always clean, and the scenery and gardens are beautiful! We really enjoyed the variety of excursions we could go on, and the guides were always very nice. The staff at the resort are very courteous and kind!
It was our first trip as a couple and we truly enjoyed it! It is also the closest resort to the Playa Pilar beach; a beautiful white sand beach said to be the best in Cuba!
If you are looking at choosing a resort to stay in in Cuba I highly recommend that you go with Iberostar Playa Pilar, it’s been an amazing week!
starstarstarstarstar Liam Stewart
Was amazing there was great views from the hotel,staff were amazing and the entertainment & activities during the day were the best! The food wasent the greatest but it was still alright 👍🏻.Would recommend
starstarstarstarstar Amy Coburn
We spent a fantastic vacation, the staff is lovely and service quite good. This was our first trip to Playa Pilar but third time in Cuba and this is the best hotel. Service is good and the entertainment team awsome. We were there early March and definetly we will come back neck year.
starstarstarstarstar Elisabeth Gary
Beautiful views, water is amazing. The friendliest people. I felt very safe here. Food was great with alot of variety. Will definitely return.
starstarstarstarstar Helen Duquette
Really beautiful crystal clear waters at this resort. And by Cuban standards the food was actually decent and there always something to eat!
The bedsheets I think we’re a bit dirty as I had hives the entire trip but that’s something I knew going into this trip as my husband and I have been to Cuba before.
Shows are a bit boring as they are all dancing related and not much of a “show” other than the magic one.
starstarstarstar Amelia Pushelberg
Absolutely great hotel and was great to be back, food was on par as was service. At the front desk, don't hesitate to ask for Iris, she was super helpful with all our questions. We had one small issue with the coffee machine and Iris fixed it immediately!!
Food is wide ranging with loads of choices, do not hesitate to book here, an absolute gem of a hotel!!
starstarstarstarstar Allen Mac
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