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star star star 150 S. EASTGATE CT., BLDG B, Lebanon, Tennessee 37090, United States
Absolutely horrible hotel and staff. Booked a room for my sister and her family using my points (diamond member since 2008). When they arrived at 1am they were denied checking in and was told only the person who booked it could check in. I have booked rooms for family multiple times and this was never an issue. I called choice customer support the next day and they said that my sister should without a doubt be able to check in. Also the hotel was supposed to authorize the points to be put back in my account. Called choice customer support back the following as the GM would not release my points until Friday. I would never recommend this hotel. Absolutamente horrível hotel e equipe. Reservei um quarto para minha irmã e sua família usando meus pontos (membro diamante desde 2008). Quando eles chegaram à 1 da manhã, o check-in foi negado e foi informado que apenas a pessoa que reservou poderia fazer o check-in. Reservei quartos para a família várias vezes e isso nunca foi um problema. Liguei para o suporte ao cliente Choice no dia seguinte e eles disseram que minha irmã sem dúvida poderia fazer o check-in. Além disso, o hotel deveria autorizar os pontos a serem devolvidos à minha conta. Liguei para o suporte ao cliente escolhido de volta, pois o GM não liberaria meus pontos até sexta-feira. Eu nunca recomendaria este hotel.
Absolutely horrible hotel and staff. Booked a room for my sister and her family using my points (diamond member since 2008). When they arrived at 1am they were denied checking in and was told only the person who booked it could check in. I have booked rooms for family multiple times and this was never an issue. I called choice customer support the next day and they said that my sister should without a doubt be able to check in. Also the hotel was supposed to authorize the points to be put back in my account. Called choice customer support back the following as the GM would not release my points until Friday. I would never recommend this hotel. Absolutamente horrible hotel y personal. Reservé una habitación para mi hermana y su familia usando mis puntos (miembro diamante desde 2008). Cuando llegaron a la 1 am, se les negó el registro y se les dijo que solo la persona que lo reservó podía registrarse. He reservado habitaciones para la familia varias veces y esto nunca fue un problema. Llamé al servicio de atención al cliente de Choice al día siguiente y me dijeron que mi hermana sin duda debería poder registrarse. Además, se suponía que el hotel autorizaría los puntos para que se devolvieran a mi cuenta. Llamé al servicio de atención al cliente de Choice lo siguiente, ya que el gerente general no liberaría mis puntos hasta el viernes. Nunca recomendaría este hotel.
Absolutely horrible hotel and staff. Booked a room for my sister and her family using my points (diamond member since 2008). When they arrived at 1am they were denied checking in and was told only the person who booked it could check in. I have booked rooms for family multiple times and this was never an issue. I called choice customer support the next day and they said that my sister should without a doubt be able to check in. Also the hotel was supposed to authorize the points to be put back in my account. Called choice customer support back the following as the GM would not release my points until Friday. I would never recommend this hotel.
We booked a King suite in June for October 15th. When we checked in, we were given a 2 queen room. I went down to the front desk to try and sort it out and was told they changed our room due to an “electrical issue”. We weren’t given a courtesy call to let us know about the room switch and weren’t given a refund for the difference of the price. We were told we could check out in order to get a refund. By the time we arrived, checked in and THEN discovered the room switch, no other hotel had availability. The GM, Vraj, was very unresponsive. He refused to talk to me via telephone or email. This was our first Choice hotel stay and will be our last. Reservamos uma suíte King em junho para 15 de outubro. Quando chegamos, nos foi dado um 2 quarto queen. Desci até a recepção para tentar resolver o problema e me disseram que eles mudaram de quarto devido a um "problema elétrico". Não recebemos uma ligação de cortesia para nos informar sobre a troca de quarto e não recebemos um reembolso pela diferença do preço. Foi-nos dito que poderíamos fazer o check-out para obter um reembolso. No momento em que chegamos, fizemos o check-in e depois descobrimos a troca de quarto, nenhum outro hotel tinha disponibilidade. O GM, Vraj, foi muito indiferente. Ele se recusou a falar comigo por telefone ou e-mail. Esta foi a nossa primeira estadia no hotel Choice e será a nossa última.
We booked a King suite in June for October 15th. When we checked in, we were given a 2 queen room. I went down to the front desk to try and sort it out and was told they changed our room due to an “electrical issue”. We weren’t given a courtesy call to let us know about the room switch and weren’t given a refund for the difference of the price. We were told we could check out in order to get a refund. By the time we arrived, checked in and THEN discovered the room switch, no other hotel had availability. The GM, Vraj, was very unresponsive. He refused to talk to me via telephone or email. This was our first Choice hotel stay and will be our last. Reservamos una suite King en junio para el 15 de octubre. Cuando nos registramos, nos dieron una habitación con dos camas queen. Bajé a la recepción para tratar de solucionarlo y me dijeron que cambiaron nuestra habitación debido a un "problema eléctrico". No recibimos una llamada de cortesía para informarnos sobre el cambio de habitación y no recibimos un reembolso por la diferencia de precio. Nos dijeron que podíamos hacer el check out para obtener un reembolso. Cuando llegamos, nos registramos y ENTONCES descubrimos el cambio de habitación, ningún otro hotel tenía disponibilidad. El GM, Vraj, no respondía. Se negó a hablar conmigo por teléfono o correo electrónico. Esta fue nuestra primera estadía en un hotel Choice y será la última.
We booked a King suite in June for October 15th. When we checked in, we were given a 2 queen room. I went down to the front desk to try and sort it out and was told they changed our room due to an “electrical issue”. We weren’t given a courtesy call to let us know about the room switch and weren’t given a refund for the difference of the price. We were told we could check out in order to get a refund. By the time we arrived, checked in and THEN discovered the room switch, no other hotel had availability. The GM, Vraj, was very unresponsive. He refused to talk to me via telephone or email. This was our first Choice hotel stay and will be our last.
It is a horrible place to stay the room didn't smell clean at all, had to request for towels every single day breakfast was horrible, until we check in found out the pool was not open labor day weekend paid 760.00 for 4 nights and was horrible. Got charge like if it was High class I highly recommend don't stay herechargelike ig it aas É um lugar horrível para ficar o quarto não cheirava a limpo, tinha que pedir toalhas todos os dias o café da manhã era horrível, até o check-in descobrimos que a piscina não estava aberta no fim de semana do dia do trabalho pago 760,00 por 4 noites e foi horrível. Tenho carga como se fosse de alta classe Eu recomendo não ficar aquichargelike ig-lo aas
It is a horrible place to stay the room didn't smell clean at all, had to request for towels every single day breakfast was horrible, until we check in found out the pool was not open labor day weekend paid 760.00 for 4 nights and was horrible. Got charge like if it was High class I highly recommend don't stay herechargelike ig it aas Es un lugar horrible para quedarse, la habitación no olía a limpio en absoluto, tenía que pedir toallas todos los días, el desayuno era horrible, hasta que nos registramos y descubrimos que la piscina no estaba abierta el fin de semana del día laboral pagó 760.00 por 4 noches y fue horrible. Me cobraron como si fuera de clase alta Recomiendo encarecidamente no te quedes aquí.carga como ig que aas
It is a horrible place to stay the room didn't smell clean at all, had to request for towels every single day breakfast was horrible, until we check in found out the pool was not open labor day weekend paid 760.00 for 4 nights and was horrible. Got charge like if it was High class I highly recommend don't stay here chargelike ig it aas
Recently stayed here with my family. Was exceptionally clean and the front desk staff were extremely helpful. The room was a very nice size and the beds were comfortable.Having the kitchen area was a huge plus since we were traveling with teenagers. The pool was very clean and it even had a little outdoor area to grill and relax. Breakfast was very good with a pretty big selection. We will definitely stay here the next time we are in town! Recentemente fiquei aqui com minha família. Foi excepcionalmente limpo e os funcionários da recepção foram extremamente úteis. O quarto tinha um tamanho muito bom e as camas eram confortáveis. Ter a área da cozinha foi uma grande vantagem, já que estávamos viajando com adolescentes. A piscina era muito limpa e ainda tinha uma pequena área externa para grelhar e relaxar. O café da manhã era muito bom com uma seleção bastante grande. Nós definitivamente ficaremos aqui na próxima vez que estivermos na cidade!
We called the hotel directly and booked our room a couple months in advance. We received a military rate of $96 per night. They changed their military discount policy and did not honor the contract we originally reserved. The hotel increased the rate to $128 per night but never notified us. We called 3x to confirm our reservation, ask about a few other things and were never told there was an issue with the reservation. The third time we called to add an additional night and were told our reservation was going to be cancelled because the rate was incorrect. We called the corporate office who said they could not have someone call us to resolve the issue until the day our reservation ended(1 week later). The first night we were there, groups of people were partying in the parking lot, the fire alarm went off and we had people randomly knocking on our door throughout the night. There was also a fight in the premise. When we called he front desk about our concerns we were told police had been called and the knocking continued. We have small children and were concerned about our safety. We were in town visiting family with a large group of extended family and will be sure to share our experience with them as we were looking for a hotel to regularly visit when in town. This will not be it. Ligamos diretamente para o hotel e reservamos nosso quarto com alguns meses de antecedência. Recebemos uma taxa militar de US$ 96 por noite. Eles mudaram sua política de desconto militar e não honraram o contrato que reservamos originalmente. O hotel aumentou a tarifa para US$ 128 por noite, mas nunca nos notificou. Ligamos 3x para confirmar nossa reserva, perguntar sobre algumas outras coisas e nunca fomos informados de que havia um problema com a reserva. Na terceira vez, ligamos para adicionar uma noite adicional e fomos informados de que nossa reserva seria cancelada porque a tarifa estava incorreta. Ligamos para o escritório corporativo, que disse que não poderia ter alguém nos ligando para resolver o problema até o dia em que nossa reserva terminou (1 semana depois). Na primeira noite em que estivemos lá, grupos de pessoas estavam festejando no estacionamento, o alarme de incêndio disparou e tivemos pessoas aleatoriamente batendo à nossa porta durante toda a noite. Houve também uma briga na premissa. Quando ligamos para a recepção sobre nossas preocupações, fomos informados que a polícia havia sido chamada e as batidas continuaram. Temos filhos pequenos e estávamos preocupados com a nossa segurança. Estávamos na cidade visitando a família com um grande grupo de familiares e com certeza compartilharemos nossa experiência com eles, pois estávamos procurando um hotel para visitar regularmente quando estivermos na cidade. Não será isso.
Recently stayed here with my family. Was exceptionally clean and the front desk staff were extremely helpful. The room was a very nice size and the beds were comfortable.Having the kitchen area was a huge plus since we were traveling with teenagers. The pool was very clean and it even had a little outdoor area to grill and relax. Breakfast was very good with a pretty big selection. We will definitely stay here the next time we are in town! Recientemente me alojé aquí con mi familia. Estaba excepcionalmente limpio y el personal de recepción fue extremadamente servicial. La habitación era de muy buen tamaño y las camas eran cómodas. Tener el área de la cocina fue una gran ventaja ya que viajábamos con adolescentes. La piscina estaba muy limpia e incluso tenía una pequeña área al aire libre para asar y relajarse. El desayuno era muy bueno, con una selección bastante grande. ¡Definitivamente nos quedaremos aquí la próxima vez que estemos en la ciudad!
We called the hotel directly and booked our room a couple months in advance. We received a military rate of $96 per night. They changed their military discount policy and did not honor the contract we originally reserved. The hotel increased the rate to $128 per night but never notified us. We called 3x to confirm our reservation, ask about a few other things and were never told there was an issue with the reservation. The third time we called to add an additional night and were told our reservation was going to be cancelled because the rate was incorrect. We called the corporate office who said they could not have someone call us to resolve the issue until the day our reservation ended(1 week later). The first night we were there, groups of people were partying in the parking lot, the fire alarm went off and we had people randomly knocking on our door throughout the night. There was also a fight in the premise. When we called he front desk about our concerns we were told police had been called and the knocking continued. We have small children and were concerned about our safety. We were in town visiting family with a large group of extended family and will be sure to share our experience with them as we were looking for a hotel to regularly visit when in town. This will not be it. Llamamos directamente al hotel y reservamos nuestra habitación con un par de meses de anticipación. Recibimos una tarifa militar de $96 por noche. Cambiaron su política de descuento para militares y no cumplieron con el contrato que reservamos originalmente. El hotel aumentó la tarifa a $128 por noche pero nunca nos notificó. Llamamos 3 veces para confirmar nuestra reserva, preguntar sobre algunas otras cosas y nunca nos dijeron que había un problema con la reserva. La tercera vez llamamos para agregar una noche adicional y nos dijeron que iban a cancelar nuestra reserva porque la tarifa era incorrecta. Llamamos a la oficina corporativa que dijo que no podían hacer que alguien nos llamara para resolver el problema hasta el día en que finalizó nuestra reserva (1 semana después). La primera noche que estuvimos allí, grupos de personas estaban de fiesta en el estacionamiento, la alarma contra incendios se disparó y hubo personas tocando nuestra puerta al azar durante toda la noche. También hubo una pelea en el local. Cuando llamamos a la recepción sobre nuestras preocupaciones, nos dijeron que habían llamado a la policía y que continuaban llamando. Tenemos niños pequeños y estábamos preocupados por nuestra seguridad. Estábamos en la ciudad visitando a la familia con un gran grupo de familiares y nos aseguraremos de compartir nuestra experiencia con ellos mientras buscábamos un hotel para visitar regularmente cuando estábamos en la ciudad. Esto no será todo.
Recently stayed here with my family. Was exceptionally clean and the front desk staff were extremely helpful. The room was a very nice size and the beds were comfortable. Having the kitchen area was a huge plus since we were traveling with teenagers. The pool was very clean and it even had a little outdoor area to grill and relax. Breakfast was very good with a pretty big selection. We will definitely stay here the next time we are in town!
We called the hotel directly and booked our room a couple months in advance. We received a military rate of $96 per night. They changed their military discount policy and did not honor the contract we originally reserved. The hotel increased the rate to $128 per night but never notified us. We called 3x to confirm our reservation, ask about a few other things and were never told there was an issue with the reservation. The third time we called to add an additional night and were told our reservation was going to be cancelled because the rate was incorrect. We called the corporate office who said they could not have someone call us to resolve the issue until the day our reservation ended(1 week later). The first night we were there, groups of people were partying in the parking lot, the fire alarm went off and we had people randomly knocking on our door throughout the night. There was also a fight in the premise. When we called he front desk about our concerns we were told police had been called and the knocking continued. We have small children and were concerned about our safety. We were in town visiting family with a large group of extended family and will be sure to share our experience with them as we were looking for a hotel to regularly visit when in town. This will not be it.
We booked a king bed studio suite and it was perfect for my husband and I plus our infant. We brought her pack n play and there was plenty of room! The room was quite spacious and having the kitchenette was very convenient! Our room was very clean and the staff were very helpful/friendly. I forgot to take a picture but the pictures you see on Google are accurate. Reservamos uma suíte estúdio com cama king size e foi perfeito para meu marido e eu, além de nosso bebê. Trouxemos seu pack n play e havia muito espaço! O quarto era bastante espaçoso e ter a kitchenette era muito conveniente! O nosso quarto era muito limpo e os funcionários foram muito simpáticos / prestativos. Esqueci de tirar uma foto, mas as fotos que você vê no Google são precisas.
We booked a king bed studio suite and it was perfect for my husband and I plus our infant. We brought her pack n play and there was plenty of room! The room was quite spacious and having the kitchenette was very convenient! Our room was very clean and the staff were very helpful/friendly. I forgot to take a picture but the pictures you see on Google are accurate. Reservamos una suite estudio con cama tamaño king y fue perfecta para mi esposo y para mí, además de nuestro bebé. ¡La trajimos pack n play y había mucho espacio! La habitación era bastante espaciosa y tener la cocina americana era muy conveniente. Nuestra habitación estaba muy limpia y el personal era muy servicial y amable. Olvidé tomar una foto, pero las imágenes que ves en Google son precisas.
We booked a king bed studio suite and it was perfect for my husband and I plus our infant. We brought her pack n play and there was plenty of room! The room was quite spacious and having the kitchenette was very convenient! Our room was very clean and the staff were very helpful/friendly. I forgot to take a picture but the pictures you see on Google are accurate.
Wow. An absolute gem. Clean, comfortable and spacious. This is only extended stay hotel with hot breakfast, I have found. I like staying in this rooms cause they are spacious. Ideal for travel with family or an long term stay. Uau. Uma jóia absoluta. Limpo, confortável e espaçoso. Este é apenas um hotel de estadia prolongada com café da manhã quente, eu descobri. Eu gosto de ficar nestes quartos porque eles são espaçosos. Ideal para viagens com a família ou uma estadia de longa duração.
Wow. An absolute gem. Clean, comfortable and spacious. This is only extended stay hotel with hot breakfast, I have found. I like staying in this rooms cause they are spacious. Ideal for travel with family or an long term stay. Guau. Una joya absoluta. Limpio, cómodo y espacioso. He encontrado que este es solo un hotel de estadía prolongada con desayuno caliente. Me gusta quedarme en estas habitaciones porque son espaciosas. Ideal para viajar en familia o una estadía prolongada.
Wow. An absolute gem. Clean, comfortable and spacious. This is only extended stay hotel with hot breakfast, I have found. I like staying in this rooms cause they are spacious. Ideal for travel with family or an long term stay.
What a find! Clean, comfy rooms. Beds/pillows were clean and better than most. Our room faced the interstate, but you would never have known - it was so quiet!Lots of snacks and food to heat up in the snack room, large breakfast room with all the usual breakfast goodies. The hotel is fairly new; I hope they keep it this nice, as we'll definitely stay here again. Big plus for us was it is pet friendly.Staff was friendly and helpful.Husband doesn't say much about hotels, but he called this one a "hidden gem". Que achado! Quartos limpos e confortáveis. Camas / travesseiros eram limpos e melhores do que a maioria. Nosso quarto ficava de frente para a interestadual, mas você nunca saberia - era tão silencioso! Muitos petiscos e comida para aquecer na sala de lanches, ampla sala de café da manhã com todas as guloseimas de costume. O hotel é relativamente novo; Espero que eles continuem assim, já que definitivamente ficaremos aqui novamente. Grande vantagem para nós foi que aceita animais de estimação. A equipe foi amigável e útil. O marido não fala muito sobre hotéis, mas ele chamou este de "joia escondida".
What a find! Clean, comfy rooms. Beds/pillows were clean and better than most. Our room faced the interstate, but you would never have known - it was so quiet!Lots of snacks and food to heat up in the snack room, large breakfast room with all the usual breakfast goodies. The hotel is fairly new; I hope they keep it this nice, as we'll definitely stay here again. Big plus for us was it is pet friendly.Staff was friendly and helpful.Husband doesn't say much about hotels, but he called this one a "hidden gem". ¡Qué hallazgo! Habitaciones limpias y cómodas. Las camas y las almohadas estaban limpias y mejor que la mayoría. Nuestra habitación daba a la interestatal, pero nunca lo hubiera sabido, ¡estaba tan silencioso! Muchos bocadillos y comida para calentar en la sala de bocadillos, gran sala de desayunos con todas las delicias habituales del desayuno. El hotel es bastante nuevo; Espero que lo mantengan así de agradable, ya que definitivamente nos volveremos a hospedar aquí. Una gran ventaja para nosotros fue que se admiten mascotas. El personal era amable y servicial. El esposo no dice mucho sobre los hoteles, pero llamó a este una "joya escondida".
What a find! Clean, comfy rooms. Beds/pillows were clean and better than most. Our room faced the interstate, but you would never have known - it was so quiet!Lots of snacks and food to heat up in the snack room, large breakfast room with all the usual breakfast goodies. The hotel is fairly new; I hope they keep it this nice, as we'll definitely stay here again. Big plus for us was it is pet friendly.Staff was friendly and helpful.Husband doesn't say much about hotels, but he called this one a "hidden gem".
150 S. EASTGATE CT., BLDG B, Lebanon, Tennessee 37090, United States
When you stay at MainStay Suites Lebanon - Nashville Area in Lebanon, you'll be near the airport and 11 minutes by car from Fiddlers Grove. This hotel is 7 mi (11.2 km) from Lebanon Premium Outlets and 7.2 mi (11.5 km) from Old Hickory Lake. Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, tour/ticket assistance, and a picnic area. Grab a bite from the grocery/convenience store serving guests of MainStay Suites Lebanon - Nashville Area. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM. Make yourself at home in one of the 38 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your room comes with a pillowtop bed. 42-inch flat-screen televisions are provided, with premium TV channels available. Conveniences include desks and microwaves, and housekeeping is provided weekly.
