The location is really nice, but under no ciecumstances this is a 5 star hotel, the food is great sometimes, it is really limited by times, room service is extremely limited, and the bars have low shelve alcohol. I am here for a wedding and when I got back to my room, it seems the turndown service is nonexistant. If it werent for my best friend's wedding, i would NEVER choose this hotel to stay.
starstarstar Anouar Adum
I stayed at Melia Cartagena Karmairi with my couple for a weekend in November 2022. We were attracted to the offering of a hotel for adults only, looking for some rest and quiet along the sea. We couldn’t imagine that our stay would be a really bad experience. To start, the hotel only has two restaurants (this is important because there aren’t any other restaurants close to the hotel). One restaurant was a buffet with average food, and the other is a la carte with better food, but one night it was closed because they were hosting an event. There is no menu for room service, so when you call you have to guess your order because they ask you what you want, but you don’t know what’s available or the prices. We ordered some cocktails, and they were terrible. About our intention to rest and have a quiet time, forget it. The music in the pool area and the beach area is loud and on top of that, one night there was a party in the room for hours. We call reception and they sent security and made the guests close a window, but the party went on all night. We also had a problem with air conditioning in our bedroom that wasn’t solved during the weekend. The service was bad. To finish, although this is no direct responsibility of the hotel, the beach near the hotel is a mess, cars and motorcycles are circulating the beach, and literally, there’s organic waste (to say it in a decent form) floating in the seawater. In conclusion, it was an awful experience and sincerely we believe that Melia Cartagena Karmairi and Cartagena city are overrated.
star Germán Valencia Gärtner
We were celebrating our wedding in this Hotel with several invited guests. Several ridiculous mistakes happened:
- out of 11 reserved rooms, 1 week before we where informed that 5 do not have working air condition
- day before the wedding 2 more rooms failed air condition
- day of the wedding we could not have presidential suite because another person stayed longer (not worth to mention that we reserved the suite 4 months before)
- several wrong reservations of guests who have to be transferred to other rooms (including double booking and trying to charge higher rates)
It is a pretty nice and not inexpensive hotel, but to be honest - the management of this hotel has to be an amateur. Every hostal has a better organization, is faster in solving problems.
Staff is friendly though, but they need proper training as well in how to handle guests.
star Patrick Zymny
Very clean and a lovely beach is nearby. The staff was very friendly, although they do not speak much english (I was happy to be with my friend who's nearly fluent, otherwise I would have been lost). We did all-inclusive at "The Level," but The Level was closed the week we were there...however, we still got charged for the upgrade.
All-inclusive was nice, as drinks are free flowing and the buffet had wonderful, authentic options that rotated every meal. The main pool area is not on the beach but it is a nice size with a great bar. The spa was wonderful and very clean.
Note that the hotel itself is near the beach but not ON the beach. The Level pool area looks onto the water but the view of the beach is obstructed by cabanas on the beach front run by one of the beach restaurants. The beach bar at the hotel is really nice though with plenty of shaded areas and chairs.
It's about a 15 minute ride from the airport and 20 minutes from old town Cartagena. Ubers were easy to get at all times of day and the hotel staff was always available to help call a taxi if needed.
It does service a slightly older crowd so the activities cater more to that. But I honestly didn't mind being away from the raging party that happens all over Cartagena.
If I found myself in Cartagena again, I would consider returning to Melia.
starstarstarstar Juliana Todeschi
I liked this place. The room was nice, however not so updated but everything was nice. Had to change rooms because my room blinds didn’t work but the comped my room so it wasn’t that bad. The beach is directly outside the hotel door and I could see it from my window. The food was excellent and not expensive at all. I recommend this place for sure. The staff are great!
starstarstarstar riot maker
O lugar é muito bonito, a área da piscina e o espelho d'água são lindos. O pessoal é muito amigável.
starstarstarstarstar Catherine Centanaro
Muy bonito el lugar, la zona de la piscina y el espejo de agua son encantadores. El personal es muy amable.
starstarstarstarstar Catherine Centanaro
Belo design de hotel com um maravilhoso spa, piscina e restaurantes. É um lugar muito agradável para ficar.
starstarstarstarstar Wilmar Rodriguez
Beautiful hotel design with a wonderful spa, swimming pool and restaurants. It is a very nice place to stay.
starstarstarstarstar Wilmar Rodriguez
O local é maravilhoso, tranquilo e reservado, as instalações do hotel são excelentes, estão em perfeitas condições e uma decoração muito elegante; Mas o mais valioso do hotel são os seus funcionários e o seu restaurante - a comida é tão deliciosa, fresca e abundante que surpreende o viajante mais experiente! e o atendimento personalizado merece os mais abundantes parabéns, enfim, super recomendado
starstarstarstarstar Elena Gavrilova
O lugar é um pouco superestimado. A qualidade do serviço e a variedade de alimentos para um hotel com tudo incluído não são bons o suficiente. A praia não é privada e a piscina com uma bela vista
starstar Natalia F. Leon
As belas instalações, a variedade de alimentos e o excelente atendimento em geral. O Beach club é um pouco pequeno e com alta ocupação (como na Páscoa), provavelmente você não conseguirá um lugar. Para melhorar: O serviço de bar da piscina.
starstarstarstarstar Silvia N Rodriguez P
El hotel es muy bonito y la atención muy buena
starstarstarstarstar Luis Felipe Gómez
Buena la atención, la comida y la ubicación. Lo único malo es que, al parecer, solo hay una licuadora en el Hotel, por ende, si se pide un coctel, hay que correr con la suerte de estar donde este la licuadora. Hace una semana pedí una Margarita en la piscina, creo que aún no esta lista.
starstarstarstar Marlon Oviedo
Las instaciones excelentes, el personal muy amable,la comida buena, problemas aire acondicionado esta programado para apagarse veces en la noche guess lo re-programa y se reversa, no tv, no hay telfono intercomunicacion entre las habitaciones y el front desk. No resolvieron luz quemada en sala exterior de 3054,3055 nos reunimos a oscuras. Hay q mejorar, habiamos resercado la presidencia al hacer el chek in nos, dice que el aireno servian, nos dieron otras clase diferente.
starstarstarstarstar Rafael Cristian
El lugar es maravilloso, tranquillo y reservado, las instalaciones del hotel son excelentes, en perfecto estado y decoración muy elegante; pero lo más valioso de hotel es su personal y su restaurante - la comida es tan deliciosa, fresca y abundante que sorprende a viajero más experimentado! y el servicio de personal merece las más abundantes felicitaciones, al fin, superrecomendado
starstarstarstarstar Elena Gavrilova
Las instalaciones bellísimas, variedad en la comida y la atención en general excelente. El club de Playa es algo pequeño y en alta ocupación (como semana santa), es probable que no consigas lugar. Por mejorar: El servicio de bar en la piscina.
starstarstarstarstar Silvia N Rodriguez P
The place is a bit overrated. The service quality and the range of food for an all inclusive hotel is not good enough. The beach it's not private itself and the pool with a nice view
starstar Natalia F. Leon
Lugar maravilhoso! A equipe está fazendo o melhor que pode. Piscinas são limpas, o café da manhã é fantástico. Algumas refeições para o jantar não são realmente boas, mas de qualquer maneira) a cama era confortável, boa roupa de cama. Spa, ginásio tudo que você precisa é para você. Atmosfera tão relaxante ... eu recomendo ficar aqui)
starstarstarstarstar Nataliia Nataliia
Tranquilo, agradable, a pocos pasos de la playa, buen restaurante y excelente SPA. Está a 25 minutos en auto alejado de la ciudad, es una ventaja si lo que deseas es tener unas vacaciones tranquilas. La playa esta bien un poco mejor, pero no es la maravilla.
starstarstarstar Beatriz Gomez
Las instalaciones no se correlaciónan con el precio del hospedaje. Además hay muchas restricciones del uso de estas. Ofrecen transporte al centro histórico exageradamente costoso.
star Sebastian Maier
Wonderful place! Staff is doing all their best. Pools are clean, breakfast is fantastic. Some meals for the dinner are not really good, but anyway) bed was comfortable, good linen. Spa, gym all that you need is for you. So relaxing atmosphere..I recommend to stay here)
starstarstarstarstar Nataliia Nataliia
Quiet, a bit out of town but very nice, good spa, good pool, a short walk from the beach
starstarstarstar Beatriz Gomez
Amamos esse hotel, muito bonito, quarto super confortável e limpo, comida maravilhosa, e os funcionários, todos, extremamente simpáticos e solícitos . Ótimo para descansar e comer bem (sistema all inclusive). Em frente à praia de Manzanillo. Possuem transporte gratuito para a cidade amuralhada.
starstarstarstarstar Fernanda Matos
Funcionários nao sorriem, não dão atenção, não explicam sobre transfer, tours, etc. Comida a mesma todo dia, somente uma opção de restaurante buffet. Poucos horários de transfer para a cidade. Poucos funcionários. Elevador quebrado. Nem de perto um hotel 5 estrelas.
star Rafaela Mazzetto
Magic place, to rest, relax and observe your senses.
starstarstarstarstar Felipe Grajales
Not sure why this hotel is so highly rated. Apparently owned and operated by neighbouring Columbian Estrelar Hotel group and badged Melia, but not to normal Melia standard. Beach is accessible down lane and is pretty average, due to surf etc. Appears this was an existing property that was extensively renovated and reopened mid 2019. Rooms seem fine, but some issue with plumbing and AC (reset randomly) and TV mainly Spanish. Guests should have some Spanish language skills, as most staff don't speak other languages. Pool area was nice, but damaged tiles and occasional smells from mangroves were a bit overpowering. Also on flight path from airport and noise from construction next door during day and next door hotel parties at night. Melia should review quality standard and make improvements.
starstarstar Sean Maguire
Amazing brand new hotel , only for adults. There are some services that should be ready in a couple of weeks but 90% of them are ready. Melia puts his quality mark !!! Fully recommended
starstarstarstarstar Gabriel Ruiz
If you are looking to visit Cartagena to relax and visit the walled city this is the hotel for you. They have a free shuttle to the city.Staff is super helpful and go out of there way to help you. Food was delicious for breakfast lunch and dinner. Drinks were amazing you must try there lemonade coco with some vodka in it. Hotel is small but doesn’t get too packed so if you are looking for alone time this hotel is for you. Truely a 5 star hotel and lives up to the Melia name.
starstarstarstarstar Michaeluhuh Lezcano
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