Hotel simpatico e bem localizado com serviço tipico de Cuba. Hotel 5 estrelas mas equivalente a 4 estrelas.
starstarstarstar Filipe Faria
Praia paradisíaca, staf muito atencioso e boas instalações
starstarstarstar Bibo Porto
Muy buena atención en este Hotel, altamente recomendado, unos trabajadores muy atentos y profesionales, en especial los chicos de la plancha en el Buffet ( nunca le prohiban al del áres de los pescados que cante y exprese alegria y entusiasmo) a la camarera de la habitación 3118 y los chicos de animación, cuentan con un buen suministro y limpieza y organización; ahora en enero fue mi segunda vez en el Hotel y pienso repetir, solo recomendarles que tengan en cuenta cuando un huésped estuvo una vez anterior,nadie lo tuvo presente ni los de carpeta.
starstarstarstarstar Alejandro Bravo San Juan
A primeira coisa a lembrar ao voar para a ilha é que o tempo pode mudar instantaneamente. Num dia você está procurando uma sombra em pânico, e no dia seguinte tira um moletom quente da mala.
starstarstarstarstar Лана Линд
Um lugar que permanecerá para sempre no coração. Sim, são 5 estrelas cubanas. Sim, você precisa fechar os olhos para algumas coisas, mas vale a pena visitar este lugar. Bônus especiais: praia, jantares, animadores, território.
starstarstarstarstar Алена Каторгина
We were at the first days of August this year. Awful(((. Two stars only for beech and ocean. Service and rooms were awful. Food was beyond the bad, no bread for 2-3 days, at all, slow cooking at stations, long line ups to get freshly cooked meal. In room always problems, toilet was not flashing, water stayed in a bathtube when you have a shower. Everyday I had to call and ask to fix some problems, at the service, they were not fast to solve them, even not next day, when I had to remind again. AC stoped to work, were moved to a different room next night after it was reported. Never fresh beech towels were available only at day time.
starstar Aizhan J
It is called Memories for a reason. They actually care about making your vacation memorableI would like to start by saying thank you to every single person who works at Memories Falemco in Cayo Coco.Very safe hotel with great COVID health measures. Everyone wears face masks even gardeners. In the buffet, people have so stand at a distance from the food and staff will serve them whatever they want. I felt safer in this hotel than any grocery store in Canada.Special thanks to the hotel manager Ramón who is so professional and courteous and to Daylis from customer care. She is simply the best and the hotel is very very lucky to have her. They both made sure our stay was a dream. They tended to every single need and helped me in making this vacation special for my partner. Thank you to Rosy as well for being so nice and caring. All of them always made sure to ask if everything was ok and if we needed anything else. They greet you whenever they see you and make you feel like you are special. They even arranged to have a nice surprise and a cake for my partner's birthday.Beach: the beach is picture perfect. Despite some windy days, it was still brautiful. Plenty of shade and long chairs for everyone. Beach bar is great. You can walk along either side of the hotel and see nature at its best.Rooms: clean rooms with everything you need for a comfortable stay. Cleaning ladies are nice and do a great job. If you ask for anything, they are happy to help. They are also very trustworthy and will not touch your stuff. I left plenty of valuables in the room and nothing ever went missing.Food: food was good every day. You will always find something to eat depending on what you like. They always have a variety of meats and seafood they will grill for you to your liking with a smile on their faces. They had good feshly made pancakes for breakfast. Fried rice or pasta made with ingredients of your liking for lunch and dinner. Rosa Iris at the buffet, thank you for being so nice and making us feel home.Bars: all bars served great cocktails. I would like to thank Janet, Melisa and Osvaldo in the lobby bar. They are always so happy to bring you whatever you ask for and will remember what you drink from the first time they see you.Entertainment: they have lots of activities for both adults and children. Zumba on the beach with Darita was awesome. She is so friendly. Jay is such a firecracker and will make your stay fun. Dance shows at night were great. They had a party for Christmas and another one for new year's eve and both were great. They had salsa lessons everyday. They have amazing dancers and a fun entertainment crew. Shoutout to Victor the DJ and the talented dancers Daniel a.k.a Michael Jackson, Jorge and Jessica who is so sweet. Every show and party was fantastic thanks to them.Best Hotel in Cayo Coco for sure. I would highly recommend it.
starstarstarstarstar Kaouthar Bakir
This place needs definitely remodeling. It's quite old and the amenities aren't that functional. Also, most of the time we didn't have cold water in our room, only hot burning water and no pressure, so it was hard to take a shower.
The beach is beautiful with white sand and clear blue water, but I didn't see them cleaning it. It looked dirty and a lot of plastic cups or straws which is a pity cause it goes right into the ocean.
The pool is quite big and nice with 3 different sections( one for the very little ones).
The food wasn't impressive. We tried their 2 restaurants à la carte and let's say that it was the same food as the buffet.
People are nice, but you can see they work under a lot of pressure during this pandemic.
I don't think I'll go to the same place again.
starstarstar aniana79
Great place to spend a onje week vacation with your family.
starstarstarstarstar Veaceslav Scurtu
Era dezembro de 2016. Ainda lembramos com saudade do serviço, do all-inclusive, do mar de rara beleza e ai .... dos mosquitos que se aninham na areia e atacam, atacam traiçoeiramente!
starstarstarstarstar Enzo G
Cuba está linda como sempre. Eles alimentam, derramam, divertem. As praias são limpas, a piscina é grande.
starstarstarstarstar Евгений Саломатин
This was the fourth resort I have stayed at in Cayo Coco. It was my favorite so far. The resort was at less than half capacity so that was a bonus. I stayed in builing two, oceanview, it is a perfect location and close to everything. I would not hesitate to suggest this resort to a friend.
starstarstarstar Kelly Hurst
We had a wonderful time here in October 2020, the staff and the management went above and beyond to make everyone's stay great, they are taking covid seriously and cleaning was impecable in public areas, sanitizers everywhere, staff were their masks at all times and overall we felt safer there than we feel at home in Toronto. Beach is what you would expect from Cayo Coco, beautiful white sand as far as your eyes can see with plenty of sun beds, lounges and umbrellas. The regular rooms are great, everything worked. We extended our stay for another week and the management upgraded us to an Oceanview suite with zacuzzi that had stunning views of the ocean and the beach. The government of Cuba has banned cash as a Covid measure and now you can only buy things with a credit card witch makes it really hard on the Cuban people to buy anything since a lot of them don't have credit cards, we were asked a lot to buy things for the staff with our cards and we were offered cash in return, it didn't bother us and we saved some in transaction fees. The tips are still cash and are preferred in CAD or USD since the CUC might disappear soon. I would recommend this resort to families.
starstarstarstarstar Codrut Bosinceanu
O hotel é apropriadamente chamado de memórias por um bom motivo. Minha família e eu criamos algumas das melhores memórias de nossas vidas neste resort. Viajamos em 1 ° de novembro durante esta pandemia pela qual todos estamos passando. A atenção aos detalhes e as medidas tomadas para limpar foram verdadeiramente incríveis. Nós nos sentimos seguros e cerca de 2 dias em nossas férias esquecemos completamente sobre esta pandemia e tínhamos uma normalidade bem merecida e necessária. A equipe foi incrível, todos, da equipe da recepção ao jardineiro, usavam máscaras. Recomendo vivamente este hotel durante este período, para algumas grandes memórias de sua autoria.
starstarstarstarstar Ivan & Lala Ocampo
Spent a month there. Staff are very friendly but very poor, food is average some nights are amazing and some are very bland. Overall complex is quite nice. Wi-Fi costs money and is only available in a couple places on the premises. Was told to bring bare essentials as tooth brush and paste, Razors as gifts and I did and unfortunately there needed At night it misquitoheaven. So you really can't go out. But all in all it was worth the trip.
starstarstar John Manson
The hotel is appropriately named memories for a good reason. My family and I have created some the best memories of our lives at this resort. We traveled Nov 1 during this pandemic we're all going through. The attention to detail and the steps taken to clean were truly incredible. We felt safe and about 2 days into our vacation we completely forgot about this pandemic and had some well deserved and needed normalcy. The staff was incredible, everyone from the front desk staff to the gardener wore masks. I highly recommend this hotel during this time for some great memories of your own.
starstarstarstarstar Ivan & Lala Ocampo
Excellent resort. Please don't compare it to a Sandals but overall I had no complaints.
starstarstarstarstar Steve Tuncer
With the new COVID protocols in place, we had a safe and comfortable stay. The food is good, rooms comfortable and there is plenty to do on the resort for 7 days.
Oh and the beach is amazing!
starstarstarstar Louis Batonyi
Sus Trabajadores son Super Buena Onda, y brindan un Servicio Excepcional. Además del Hotel tener buenos Servicios y esta bien Ubicado Geográficamente. Felicidades 😁
starstarstarstarstar Yonnis Veliz
Lugar magnífico para las vacaciones
starstarstarstarstar Alejandro Blandon
Pessimo!!! De 5 estrelas sóa mãenatureza!!!
star Tessalia coelho da rocha
El hotel es muy grande y es un 5 estrellas de Cuba (3 y media de otros destinos). Sabiendo esto, uno decide si va a pasarla bien o mal. Hay muchísimas razones para pasarla increíble: su playa principalmente, de las mejores de la zona, paradisíaca. Sus shows nocturnos son 20 estrellas, gran nivel, miles de cambios en escena, no tienen desperdicio! La comida está bien pero le falta variedad y la bebida y tragos debería mejorar. También hay varias razones para pasarla mal: tuvimos varios problemas en la primera habitación hasta que nos cambiaron, que tuvimos otros nuevos menos graves. A veces tienen faltantes de primera necesidad, cuando se junta mucha gente se dificulta bastante encontrar atención y varios detalles más. Conclusión: cada uno decide y se predispone a valorar lo bueno o lo malo por sobre el resto y así pasará su estadía. Yo lo recomiendo!
starstarstarstar Diego
Lugar increiblemente maravilloso 0 quejas Realmente nos encantó gracias por el cariño y la experiencia ....😍😍😍😍 nos vemos el proximo año
starstarstarstarstar MMH Cuba
La atención es maravillosa tiene estacionamientos gratis accesos para silla de ruedas piscinas para niños y adultos Bar en la piscina, cafetería las 24 horas, tienen servicios náuticos y wi-fi que hay que comprar una tarjeta para activarlo. Buffett buena variedad. La playa espectacular.
starstarstarstar Leuman M. Barreras Pestana
Precioso lugar en el paraíso para disfrutar y descansar. La atención muy buena
starstarstarstarstar Danila Stivanello
Positivo : inmejorable playa, infraestructura en general, destaco la cantidad de barras incluso en la playa, la piscina, la cantidad de reposeras, y los shows nocturnos. Negativo :tuvimos un inconveniente la primer noche con una invasión de mosquitos y mucha humedad en los techos del cuarto - dormimos mal-recién escalado el reclamo a nivel mannager nos trasladaron a otra habitación que sí reunía las condiciones. Valore la capacidad de respuesta, quizá 24 hs antes evitaba ponerme nervioso. De todas formas costo /beneficio es excelente y en líneas generales funcionan muy bien.
starstarstarstar Andres Alamos
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