I cannot imagine experiencing worse customer service than what i've experienced with Suites Farnese in Italy.
I was ecstatic to visit Italy, but plans quickly changed due to COVID-19. My trip was scheduled for June 2020, and I began reaching out to the hotel in March for a refund. Although the hotel was initially very responsive when they asked about details for my stay (when I booked, they also got the date wrong, and continuously referred to me by my middle name), but when I reached out asking for a refund, I received no response. I reached out 4 or 5 times over a 2 month period, but I understood that they must be dealing with a lot.
Fast forward to a couple of weeks before my reservation. I still am not able to enter Italy, and I contact the hotel for a refund, again receiving no response. However, I can see that they are reading my messages and choosing not to respond. I finally receive an email a week before my scheduled reservation, which says I can receive a voucher for my stay, and when I go to do so, I get an error message that my stay is in less than 24 hours, therefore, I cannot receive the voucher. That would be fine if my stay wasn't actually a week away. I attempted to call the hotel multiple times on multiple days with no answer. I finally received a response directly from the hotel manager, saying that they'd given out too many refunds, and that their hotel will be open if I choose to stay there.
Avoid this hotel at all costs. Anyone who treats their future customers this way doesn't deserve your money.
star Julien Paul
Booked to stay here via Agoda. Bed and breakfast for myself and my father...a treat for his 70th birthday. As soon as we arrived we were told that we would not be getting breakfast because they were no longer using Agoda to sell their rooms...but they lied and are still on the website. After 2 weeks of emails back and forth i finally received 'compensation' from Agoda of less than £3 each per day. Look on their website at the photos/reviews of breakfast..this was the main reason i booked this hotel. Would never use Agoda again. And as for the hotel...other guests were allowed to eat there....so why not us? They won't respond to any emails. Had to leave 1 star for review to post...but wouldnt give any in reality.
star SRN
What a gem! Great location and super comfortable apartment! Andrea took and extra detail leaving us a nice bottle of wine to start our honeymoon celebration! Also give us a well detailed list with a non tourist trap if you whiling to take the Roman experience an blend with locals, take the advice and just go for it!
starstarstarstarstar darytreasurediver
Great location away from the tourist hustle and bustle but short walking distance to the Vatican or old town. Rooms are not huge but perfectly adequate. Staff are very friendly and breakfast is God quality and plentiful. There are some great restaurants and bars in the locality which tend to be more full of local than tourists.
starstarstarstar David Meacock
No parking here, use the lot 150m away. Ring bell to check in, probably best to call before arriving. Rooms are clean with high ceilings. Staff is very nice and helpful. Beds were comfortable. Towels were a bit rough but the location made up for it
starstarstarstarstar Adam Chesler
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