TV is supposed to have Netflix but it doesn’t work. The unit has a microwave but no utensils/bowls to use with it. One of my curtains was removed the first day I was there, supposedly for washing, but wasn’t replaced. One of the lifts didn’t work. On the positive side, location is great and quiet and bed is comfortable. Entire hotel needs to be refurbished and the staff need to be more positive and welcoming.
starstar Karyn Hoskin
Good location, not too many hills. Room needs some work. The dishwasher didn't work and nobody could fix it. The washer/ dryer stopped drying and they said they would send someone to look at it, still waiting. I had to find my own red wine because the barman thought it was in the fridge. The barman rang his mate to help find the white wine.
starstarstar Chris Wares
Me and my partner checked into the room in the afternoon after being told we could not opt for an early check-in (should have known then, that this hotel was going to be a pain). When we did get to our room, it was run down and felt dirty from the moment we walked in. We went to look at the view and there was broken glass on the balcony. We went to have a nap and found a hair tie in the bedding and blood stained sheets. When we told reception about what we found and how dirty the room was they quickly changed our room with no apology to another dirty room, the manager called us on the room phone and said “I have apologised and moved you into a new room, I can not do anything else for you” which is the bare minimum. After some back and forth the manager finally said “you can have a full refund and check out if you don’t like it here”. Me and my partner decided to get out of that hotel and luckily found the beautiful Ramada Suites By Wyndham Victoria Street West.
Don’t waste your money or time at the quadrant, very unpleasant, disappointing and has a lack of hospitable staff.
star Yasemin Mawson
We had a terrible experience staying here. Arrived after the allocated check in time and were forced to sit in the lobby, waiting for our room to be ready, for an hour, with constant promises of “only 10 more minutes” so we couldn’t leave and do anything in the meantime. When we finally got to our room, the turn around was clearly hurried with crumbs all over the floor and towels in random places. We overheard many other guests having similar issues with wait times and arriving to find their bedding missing or their rooms dirty. Even the process of checking out took 20 minutes. The hotel rooms in them self are old and tired. Our room didn’t have any additional blankets and insufficient window coverings. Only one of the many windows was actually black out. We were offered no compensation for our terrible experience and the staff did not seem at all apologetic. We will never stay here again.
star Alessandra McKain
Lovely and quiet place. No road noise which is amazing for Auckland city. Walking distance to lots of restaurants, supermarket and viaduct.
Only negatives, late check in for us, we got there at 3pm but had to wait in the lobby for over an hour for the room to be ready, wed alreadyhad a huge day and so looking forward to relaxing .
We had our vehicle locked away and we asked for it to be bought up for an early morning appointment before a competition for my daughter , but the worker on that morning couldn't drive so unable to get it out. Expensive Taxi to appointment but motel gave us a discount when we told them, which was good.
I was surprised there was no room service over 2 nights, normally rooms would be tidied up,, dirty towels taken away, top up of a few things like coffee etc. I may have missed some information there maybe?
Staff were very nice.
starstarstar Nicki O'Neill
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