Descansamos en este hotel a mediados de agosto. Al elegir un hotel, revisamos muchos hoteles sobre. Hainan, después de lo cual eligieron St. Regis, después de reservar a través de la reserva, después de un tiempo recibimos una carta escrita en ruso de un empleado del hotel llamado Alexei, describió con gran detalle los puntos de interés para nosotros, por ejemplo, cómo configurar Internet (existen ciertas dificultades en China), nos ordenó una transferencia de aeropuerto (no es barato, pero estábamos seguros, ya que volamos a China por primera vez y sabíamos que no todos los chinos sabían bien inglés), así que Alex escribió que desde que llegamos por la noche, y se registran desde las 14.00, Proporcionar un espacio para la relajación. Al llegar a Hainan, pasamos el procedimiento de huellas digitales obligatorias, ¡lo cual es muy correcto! En la zona de llegadas nos saludaron con un cartel, nos llevaron a un hotel en una minivan y nos registramos rápidamente en nuestra habitación. La habitación es grande, luminosa, con un gran balcón, bañera grande, ducha, dos lavabos, enormes vidrieras, TV, aire acondicionado, cafetera, nevera, caja fuerte. La habitación estaba muy limpia, que era la clave para elegir un hotel, limpiaban muy a menudo y cambiaban la cama y las toallas, a veces colgamos un cartel: ¡no molestar! El desayuno se lleva a cabo en un restaurante grande, pero nuevamente, Alexey, nos asignaron a un restaurante, que está casi en la orilla, ¡hay menos gente! El desayuno es excelente, todo es muy sabroso, hay cocina china y europea, en general, como resultado, este hotel es visitado principalmente por chinos, rusos y europeos, varias personas lo vieron. El hotel también tiene un restaurante chino, cocinan delicioso pato de Pekín, ¡los precios en los restaurantes son altos! Fuimos a almorzar y cenar a un patio de comidas cercano, recientemente inaugurado, venden mariscos frescos que se pueden cocinar de inmediato, un chico chino está de pie en la entrada de este patio de comidas, por coincidencia se llama Alexander, pero parece que probablemente no Alexander, sabe muy bien ruso y ayuda a elegir un menú. El hotel tiene dos piscinas, ambas tienen un área para niños, ambas están muy limpias, los socorristas están en todas partes, hay muchas sombrillas y tumbonas, hay pocas personas durante el día, generalmente los chinos se bañan un poco, y luego principalmente en la noche cuando se pone el sol. Una de las piscinas estaba cerrada por reparaciones el 08.20, como un mes. La playa está muy limpia, también tumbonas, toallas, socorristas nuevamente, y cuando nadas detrás de las boyas, ¡comienza a silbar salvajemente! El agua es limpia, moderadamente cálida, la playa es suave, en comparación, este hotel tiene una de las mejores playas. El Ritz de Carlton no lo tiene en absoluto, se ha lavado por un par de años, Pulman no lo tiene, está en la segunda línea, Hilton y Marriott lo tienen, pero de alguna manera están en una zona en la que otros hoteles van allí y los locales van allí, y nuestro hotel Estaría al margen y en un callejón sin salida, y no hay extraños, solo Hyat tiene la misma playa, pero es poco profunda allí, camina 300 metros para llegar a 1,5 metros. En general, nunca nos hemos arrepentido de haber elegido este hotel, pero si no hubiera cuidado constante de Alexey por nosotros, ¡no sé si todo estaría al mismo nivel! Iremos de nuevo!
starstarstarstarstar Наша Экоферма
Descansamos neste hotel em meados de agosto. Ao escolher um hotel, analisamos muitos hotéis por perto. Hainan, após o que eles escolheram St. Regis, após a reserva via reserva, depois de um tempo recebemos uma carta escrita em russo de um funcionário do hotel chamado Alexei, ele descreveu em grande detalhe os pontos de interesse para nós, por exemplo, como configurar a Internet (existem certas dificuldades com ele na China), ele nos ordenou uma transferência de aeroporto (não barato, mas nós estávamos certos, desde que nós voamos pela primeira vez para a China e soubemos que nem todos os chineses souberam bem inglês), também o Alex escreveu que desde que nós chegamos à noite, e eles registram de 14.00, nós fornecer um espaço para relaxamento. Chegando em Hainan, passamos pelo procedimento de impressão digital obrigatória, o que é muito correto! Na área de chegadas, fomos recebidos com um sinal, levado para um hotel por minivan e rapidamente verificado em nosso quarto. O quarto é grande, brilhante, com uma grande varanda, banheira grande, chuveiro, duas pias, vitrais enormes, TV, ar condicionado, máquina de café, geladeira, cofre. O quarto era muito limpo, que foi a chave para nós na escolha de um hotel, eles limparam tantas vezes e mudou a cama e toalhas, às vezes nós penduramos um sinal: não perturbe! Pequeno-almoço tem lugar em um grande restaurante, mas, novamente, Alexey, fomos designados para um restaurante, que é quase na costa, há menos pessoas! Pequeno-almoço é super, tudo é muito saboroso, há cozinha chinesa e europeia, em geral, como se viu, este hotel é visitado principalmente por chineses, russos e europeus, várias pessoas viram. O hotel também tem um restaurante chinês, eles cozinham o delicioso pato de Pequim, os preços nos restaurantes são altos! Fomos almoçar e jantar em uma praça de alimentação próxima, recentemente inaugurada, eles vendem frutos do mar frescos que podem ser preparados imediatamente, um chinês está parado na entrada da praça de alimentação, por coincidência seu nome é Alexander, mas parece que ele provavelmente não está Alexander, conhece russo muito bem e ajuda a escolher um menu. O hotel tem duas piscinas, ambos têm área infantil, ambos são muito limpos, salva-vidas em todos os lugares, há muitos guarda-sóis e espreguiçadeiras, há poucas pessoas durante o dia, geralmente os chineses se banham um pouco, e principalmente à noite quando o sol se põe. Uma das piscinas estava fechada para reparos em 08.20, mais ou menos como um mês. A praia é muito limpa, também espreguiçadeiras, toalhas, salva-vidas novamente, e quando você nadar atrás das bóias, começa a apitar descontroladamente! A água é limpa, moderadamente quente, a praia é suave, para comparação, este hotel tem uma das melhores praias. O Ritz de Carlton não o tem, está apagado há alguns anos, Pulman não o tem, está na segunda linha, o Hilton e o Marriott o têm, mas de alguma forma estão em tal zona que outros hotéis vão lá e os locais vão lá, e o nosso hotel Eu ficaria à margem, e em um impasse, e não há estranhos, apenas Hyat tem a mesma praia, mas é pouco, caminhar 300 metros para chegar a 1,5 metro. Em geral, nunca nos arrependemos de termos escolhido este hotel, mas se não houvesse o cuidado constante de Alexey por nós, não sei se tudo estaria no mesmo nível! Nós voltaremos!
starstarstarstarstar Наша Экоферма
No Marriott Bonvoy recognition, non functioning AC, and low quality food.. this is a St. regis by name only.
star Mohammed AL-Hitmi
We rested in this hotel in mid-August. When choosing a hotel, we reviewed a lot of hotels on about. Hainan, after which they chose St. Regis, after booking via booking, after a while we received a letter written in Russian from a hotel employee named Alexei, he described in great detail the points of interest to us, for example, how to set up the Internet (there are certain difficulties with it in China), he ordered us a transfer from airport (not cheap, but we were sure, since we flew to China for the first time and knew that not all Chinese knew English well), as well Alex wrote that since we arrive at night, and they check in from 14.00, we provide a room for relaxation. Arriving in Hainan, we passed the procedure of mandatory fingerprinting, which is very correct! In the arrivals area we were greeted with a sign, taken to a hotel by minivan and quickly checked into our room. The room is large, bright, with a large balcony, large bathtub, shower, two sinks, huge stained glass Windows, TV, air conditioning, coffee machine, refrigerator, safe. The room was very clean, which was the key for us in choosing a hotel, they cleaned so often and changed the bed and towels, sometimes we hung a sign: do not disturb! Breakfast takes place in a large restaurant, but again, Alexey, we were assigned to a restaurant, which is almost on the shore, there are fewer people! Breakfast is super, everything is very tasty, there is Chinese cuisine and European, in general, as it turned out, this hotel is mainly visited by Chinese, Russians and Europeans, several people saw it. The hotel also has a Chinese restaurant, they cook delicious Peking duck, the prices in restaurants are high! We went for lunch and dinner at a food court nearby, recently opened, they sell fresh seafood that can be cooked right away, a Chinese guy is standing at the entrance to this food court, by coincidence his name is Alexander, but it seems that he’s probably not Alexander, knows Russian very well and helps to choose a menu. The hotel has two Pools, both have a children’s area, both are very clean, lifeguards are everywhere, there are a lot of umbrellas and sun loungers, there are few people during the day, generally the Chinese bathe a little, and then mostly in the evening when the sun sets. One of the pools was closed for repairs on 08.20, sort of like a month. The beach is very clean, also sun loungers, towels, lifeguards again, and when you swim behind the buoys, it starts to whistle wildly! The water is clean, moderately warm, the beach is gentle, for comparison, this hotel has one of the best beaches. Carlton’s Ritz don’t have it at all, it’s washed off for a couple of years, Pulman doesn’t have it, he’s on the second line, Hilton and Marriott have it, but they’re somehow in such a zone that other hotels go there and the locals go there, and our hotel I’d be on the sidelines, and at an impasse, and there are no strangers, only Hyat has the same beach, but it’s shallow there, walk 300 meters to reach 1.5 meters. In general, we have never regretted that we chose this hotel, but if there weren’t Alexey’s constant care for us, I don’t know it would be all at the same high level! We will come again!
starstarstarstarstar Наша Экоферма
Great food at Ming Xuan Chinese restaurant (the best in the whole hotel in our opinion) and great service throughout the whole hotel.
We celebrated my wife's birthday here and they decorated the room and bed with flowers and the attention to detail was great. We had a birthday dinner at Driftwood restaurant and they also decorated our table with flowers. Thank you to Elektra and team.
We also enjoyed watching Lion King in 3d at their private St Regis cinema! (About 50 rmb)
On our final morning before checking out they also sent up the special breakfast that we requested from the Driftwood restaurant and we were able to enjoy the meal in the comfort of our room.
We spent 4 nights at the place and slept like babies every night! Super well rested.
starstarstarstarstar Brandon Lee
Above and beyond. This vacation has been a dream, from staff to rooms to restaurants. It was one of the nicest hotels I have ever stayed at. Beautiful and spacious suites and great view and balcony and tubs. Food was beyond amazing! Special thanks to Tatyana the manager who took such great care of us and our butler Nikki who were just as amazing. Can not wait to return!
starstarstarstarstar Irene Yuzvak
The story is still quite related to this St. Regis, the training manager and the food and beverage department manager were just my classmates when they opened the business. They opened the wasteland before the opening of the business, and strive to make Sanya St. Regis the best hotel in Sanya. I had always wanted to live, and I did not have a chance for several years. Everyone knew that there were too many hotel choices in Sanya, and they did not experience it until they left. A few days ago it was finally empty and it passed.
Just arrived at the door, looks like holding the Sinan Cup sailing competition. The occupancy rate of the hotel is quite high and it is very lively. There is no one to take luggage out of the car. I feel that I have nothing, I have my own hand and do not bother others.
From the concierge to the front desk, no one led the route. This was not encountered by any of the St. Regis I had stayed in. I found my front desk position with my keen tentacles.
At the front desk, a horizontal strip was drawn, meaning line up, OK, and quietly lined up. Suddenly, a few people who squatted a local accent, rushed forward and asked if their room was good. To the room card, no one in the front office had an orderly management for the queue, as if standing there in line People do not exist at all.
At the beginning of the formalities, the front desk crashed for a long time and said: "Sir, your room has been arranged. It is a garden view room." I think, if you dare to love it, I will arrange a mortuary for me. My membership level is a P card, so let's mention it and say hello. I said that if you look at it, Platinum can give you a better grade.
In fact, I am very shameless self-reported identity, cheeky to upgrade, of course, this is indeed a fact, I also admit. But at the front desk, the face that looked like it hadn't matured for a few years of tropical fruits. It made me feel that she absolutely couldn't help her. She continued to stay in front of the computer. Then there is something interesting. The front desk says that there is no suite today, or would you like to upgrade to a swimming pool or ocean view room? I said that the suite is gone. I think it is? She said: Absolutely no, you can not book. I said: okay, if you have this sentence, I took out the app and ordered a suite for her. The reservation number was also thrown at her.
This section is very familiar with everyone. Although I did not appreciate everyone doing this to tear the front desk, I was already very angry at the time and I directed the sentence: You cannot book the suite. Only do it. Then came out a man, who was talking about piles of useless, and went inside, after a long time came out, two people you call me, I told you, a do not know what to do. I took it, and you went in to find someone who could do it. Then it took a long time to shout out a so-called manager-level person.managers, everyone understands, to deal with guests, especially members set again. As soon as you come up, first say that the suite is not available, it is not. If you want to use the booking of the suite you just booked, I can give you a villa. OK, I'm not stupid. How could I use that more expensive booking? He also admits that he was wrong. It's the system. He didn't close the suite. However, this has nothing to do with me. It is because you mistakenly put the house out and sold it. This leads to misunderstandings. As a result, a sea view was raised and I was given a 1,000 yuan hotel vouchers.
star 罗敏杰
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