Must admit I was skeptical after reading some reviews, but the location is great, staff very helpful and the 1 bedroom apartment room we had was very well equipped, soundproof and clean. We had a couple of small maintenance issues which were attended to very promptly. Room service was included.
Bed was large and very comfortable and facilities included washing machine, dryer, clothes drying rack, ironing board and iron, extra blanket, hairdryer, dishwasher, large fridge freezer, oven and cook top, crockery, cutlery and cooking utensils, sofa, armchair, coffee table, dining table and chairs, outdoor table and chairs, desk and more.
Bathroom lighting was a bit poor, but shower was a good size.
Even though the building is probably in need of a renovation we would definitely stay here again.
starstarstarstar Julie C
I stayed here for three nights on business and would be happy to stay here again.
Very convenient for the town centre; with 5-10 minutes walk of all the main stores and businesses.
The suite I stayed in was spacious and clean, and had everything I needed, including kitchen utensils and appliances. The bed was very comfortable. My room was situated directly between the lift and rubbish chute, but I didn't hear any noise during my stay. I had a great view over the river and town whilst having my breakfast on the balcony of my suite each morning.
I didn't have much interaction with staff, but they were pleasant and helpful when needed.
The swimming pool looked nice, but I didn't have a chance to use it.
If I had to find fault, some of the furniture (coffee table and especially the desk) were definitely on the 'tired' side and ready to be replaced. Although clean and functional, the very spacious bathroom (which also housed the laundry appliances) felt somewhat dingy due to poor lighting; perhaps replace the single, dim light with a modern LED downlight.
starstarstarstar Innes Borkwood
This place is close to everything and the views are spectacular. But the room we stayed in had a damaged lamp the my 3 yr old grandson is lucky he didn't get electrocuted. The face plate was missing and my grandson stuck his little beanie bear on it and burnt 2 holes in it and almost caught on fire!
starstarstarstar Debbie Chisholm
Great location rooms are nice. Bed is amazing so so comfortable pillows are also good. Large balcony overlooking Restaurants on Palmer St. Handy to Cowboys Stadium.
starstarstarstarstar Jennifer Rodman
Wow. Really surprised how great this hotel was. Have driven past it a million times but never thought about staying there. Super modern and the spa bath and washing facilities was a nice and unexpected addition. With Ribs and Rumps downstairs and a pub across the road, I was set. Easy transport and an even easier stroll to Cowboys Stadium to catch the mighty Cowboys play on a Friday or Saturday night, this place has shot to the top of my accommodation list in glorious Townsville.
starstarstarstarstar Chris Duckworth
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