It's a huge property with great facilities. I stayed in a one bed appartment. The cleanliness of the kitchen like the microwave, the kitchen platform and the utensils was not good therefore I didn't use that area. They need to deep clean a bit. The pool is massive.
starstarstarstarstar Lavanya Pillai
Mixed. The room was great, luxurious even. And it’s just twenty minutes by taxi from the airport. But on arrival — at 3:30 pm — our room wasn’t ready. We weren’t given clear directions to somewhere we could wait, or looked after, until we asked to speak to the manager (another long wait) and we were finally shown to an aircrew lounge and a manager took responsibility for sorting it out. Something like an hour and quarter after we arrived before we got into our room. I appreciate that the hotel had two flights arriving at once (it seems to be a place where aircrews stay between flights), but that’s for the hotel to manage. The staff were, eventually, apologetic and gave us a free breakfast the next morning, which we appreciated. (The offer of a late checkout was no use to us and presumably risks bouncing the problem to the next day’s guests). We’d paid the high-end price because we wanted somewhere comfortable and reliable to crash after more than 24 hrs of travelling: another wait for a shower and a change of clothes was exactly what we wanted to avoid. A sense that this may be a regular occurrence here. Other than that, not a bad choice.
starstarstar Adam Sandell
We stayed at 2 different units. One with three bedrooms and another one is a studio. Check-in was smooth. They had a check-in time at 3 pm and we came around 3.15-ish, so we had to wait for 20 minutes because there was a queue. It wasn't a problem. The reception staff was friendly and accommodating by putting our units on the same floor and literally next to each other (which is GREAT!), even though we had to wait because the previous renter of the studio had a late check out.
Both units were clean. The kitchen in the three-bedroom unit was complete. They provided frying pan, boiling pan, plates, bowls, spoons and forks, electric stove, cups, wine glasses, microwave, and a new sponge on the sink.
The outdoor swimming pool was HUGE and pretty! To enter, one adult needs one access card, though. Just FYI.
Definitely a great place to stay with the whole family. Thank you.
starstarstarstarstar Farid Mardhiyanto
They have a good room with complete facilities. Very convenient for family like us.
Microwave and stove in the room, with the unlimited mineral water in the room. Yes, they provide dispenser with mineral water, hot or cold your choices.
Great choices for this staycation
starstarstarstarstar Natalia Mualim
The services is bad. We book for 2 nights in a 2 Bedroom apt. Upon entering the unit, bathroom was pouring water coming from the ceiling from above bathroom.
We request for a change, they told us that there are no rooms available, and they are fully booked. We have to wait until 3pm for the technicians to come and fix the leaking issue.
How could you told your guest that they could not change apartment unit and have no choice other that to stay in an apartment with a pouring water in the bathroom? Unbelievable. And it’s not even our apartment, and we have to wait for the technicians?
It is a very unpleasant experience. Definitely not recommended.
Update:
After much call and complaint to Agoda, we decided that we will cancel the reservation and drag our suitcases out to lobby. Only then receptionist told us that they have allocate a room on the 3rd floor.
It is such a hassle and a lot of time waste. If this can be settle in an instance it would be a much pleasant experiences.
Hope the management look into this matters. Staff also need to be more polite and try to access the situation with more thoughtful attitude.
star Linda Adiwidjaja
Great stay and great experience. The reception staff and the bellman very helpful. The room was very clean and cozy. The view from my room was beautiful. Overall I had great stay at Oakwood PIK Apartment.
starstarstarstarstar asep pepi
All seem perfect except the high floor unit. Really good hospitality, but unfortunately they have bad soundproof and confusing parking lot. But It was really a good time spend time with my friends there. Will come staying again
starstarstarstarstar Chrisna Angela
It was a pleasant stay! The room was clean and comfortable. The staff was friendly and helpful with excellent service. Overall, my stay at this apartment was satisfactory. I would love to go back again! A great new ambience hotel with a very nice breathtaking views
starstarstarstarstar stepler hilang
Leo from reception should relearn hospitality 101 and learn some manners. When guests already booked a 10 day stay from overseas, and only arrived 1 hour before check-in, let them check-in first. Rather than blatantly tell us to come back again because the check-in is 2pm. On the other hand, Dhea from reception was much more accommodating. Never have I been so disappointed when checking in.
star Harsono Setiono
Great Apartments, nice rooms , good location only issue is we arrived at 1:00 and room was not ready so we checked our luggage and was told they would tell us when the room was ready. Came back at 2:00 and was told room was still not ready. But most of the staff was very good and polite. The breakfast was good. There are many choices of recreational areas close by. such as beaches, restaurants and malls. And the swimming pool was amazing, super big and clean. My family enjoy staying here.
starstarstarstarstar Mario Nelson tambahani
French
English
Spanish
Portuguese
Armenian
Italian
