I was here a few months ago on a work trip and overall, and the whole group pretty disappointed in our stay. Not a single one of us was given hand soap in our rooms. When I went down to ask the front desk for it, other guests were up there also asking for hand soap, so this wasn’t just a one off situation. I think it’s completely unacceptable for hand soap to not be automatically provided for everyone. The hotel smelled strongly like weed the entire trip (lobby, rooms and elevators). I would not come back, especially not on a work trip.
starstar Kristen Anderson
Had to stay here a night after our flight home was cancelled. One of the worst Marriott properties I have ever stayed at and I have stayed at many on business as a Platinum member. Entry was dirty as are most carpets throughout the property. Room was moldy and the shower did not operate properly. There are no fresh food options until dinner. The closest food options are a distance away as well, which is rough given that this is an airport property where most people will not have cars. They advertise serving Starbucks onsite, but I understand that they have not had anyone to actually run the machine or make coffee for years. They also only provide coffee downstairs until 10am. I think it would be far more fair to just leave coffee out all day if you are going to falsely advertise on-site services. I mentioned all this to the person up front. They flippantly said "talk to management." I reported the issue to Marriott through their chat application. Marriott said we will to make more accommodations in the future. Apparently, avoiding false advertising and providing basic amenities at this kind of property is an "accommodation" now. Anyway, bottom line is avoid this place if you can and know that the "Bistro" is not actually open for breakfast according to the person I spoke to at the front desk despite what they say on the website and in the app.
star David Adams
Let's be honest - this review doesn't matter because like me, you picked this hotel because it's right next to the airport. And the hotel knows this. The rooms are old and the bathroom metal surfaces are all rusty. The first time I visited this hotel, the bar was closed and elevators didn't work. That's right. No elevators. That's a problem when you have luggage. The second time I visited, the machine that made keycards did not work, so the one and only staffer had to escort everyone checking it to their rooms, as well as anyone else that wanted to leave and come back to their room. The point it, this place is a dump. But, it's right next to the airport. So go ahead and book it - just go in with the right expectations.
starstar Olivier Gagnon
Major ant problem. We left our car for a week at the hotel utilizing their park & fly option and came back to it infested with ants. And I mean hundreds of them; I have never seen so many. My car was not sparkling clean but also not covered in food, we must have parked near a nest. This was a very unwelcome way to come back from vacation, especially with hours left to drive before getting home.
The hotel itself was fine. Our stay negatives other than the major ant problem: There was no breakfast even though there was supposed to be, the location is very convenient to the airport but it makes for a lot of noise when you are going to sleep.
Positives: Proximity to the airport. Friendly staff.
Bottom line: I would never stay here again.
star Kim OBrien
I’m generally a fan of Courtyard Marriott’s however I did not have a good experience at this hotel. I had to request a new set of sheets as mine were stained, the shower had clumps of hair on the wall, and my room smelled like pets. One of my colleagues had to request a different room hers was so gross. The shuttle and location was convenient which was the main reason to stay at this location. I’d try a different hotel in the area before resorting to this as an option.
starstar Kristy DeZenzo
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