The whole staff was kind, from the front desk to the person that brought the breakfast out, to the ones I passed in the hallway. Decent choices for breakfast, eggs and sausage or waffles or oatmeal, all fresh. Decent coffee, I prefer mine jet fuel so a bit weak for me. Very clean rooms and pretty quiet for a hotel.
starstarstarstarstar Kyle Smoger
This is by far the worst hotel associated with the Marriott brand we’ve ever stayed at, and being Titanium members, we’ve stayed at many. The room was run down and dirty. The curtains were stained and disgusting to look at, let alone touch. The bedspread had a stain or makeup smear, the plaster was coming off around the air conditioning unit and the thermostat didn’t work properly - the unit never turned off. The room hadn’t been dusted, the battery on the clock radio was hanging out. The desk lamp cord hung over the front of the desk and the lampshade was crooked. We were awoken at 2 am the first morning by a chirping sound that took us 15 minutes to find/determine that someone had dropped their handheld radio under the desk and it was now emitting the low battery sound. The designated smoking section is right outside the front door which makes entering the lobby rather difficult if you want to avoid the smokers. The breakfast was without milk and orange juice. I could go on…… This hotel is truly a blemish to the Marriott brand name.
The only bright spot was that the staff, especially the food service women, were very pleasant and friendly.
star Cindy H
We had a really great experience. We were in the area for the Dirt at Charlotte weekend event. Hotel was really clean, great prices everyone that you came in contact with was friendly especially Charlotte the lady that took care of everything for Continental breakfast. Which was amazing, both days we were there. We will definitely be returning for another stay when we are in the area.
starstarstarstarstar Kayce Heatherly
Only good thing about this hotel was the two male front desk workers (both young black males). They were very nice and professional during our interactions. If not for those two I would rate this a 1 or 0 star. Hotel needs to be updated on the inside....but that's out of the staffs hands. Things they can control....they ran out of breakfast multiple times before the listed end time. I asked for plastic wear to eat dinner and the front desk lady told me they didn't have any available cause it was locked in the kitchen...I call BS! An entire hotel and no plastic wear. On my first night I had to call the front desk 3 times due to noise and teens running and playing in the hallway between the hours of 12-2am. Nothing was done and I eventually went into the hallway and told them to quite down. I was there mid June and it was extremely hot and the pool was closed at least 2-3 of the 5 nights I stayed. Hotel is in a decent location. Overall I would not recommend this Hotel to anyone traveling with a family. Maybe a single adult staying one night.
starstar M. Goodwin
I enjoyed my stay here. I just wish they had a microwave in the room. The rooms are nice though. They are updated rooms with shampoo, conditioner, and body wash supplied in the shower. The beds are comfy and so was the other furniture. The breakfast was okay. It was hard to get waffle batter and I wish they served bacon. I would stay here again for the price. The hotel clerks and housekeeping staff were friendly and helpful.
starstarstarstar Mimi Jamison
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