Muito bom hotel com tudo incluído que é um pouco "desligado", mas tem tudo o que você precisa. Nós estávamos lá em outubro e infelizmente a piscina grande estava fria (não aquecida) então não podíamos nadar nela, as únicas pessoas que realmente nadavam nela eram algumas crianças. As piscinas dentro do spa (às quais você tem acesso gratuito 1h/dia) eram aquecidas, mas não tão quentes quanto o esperado. Eles foram ok e você não congelar, mas a pequena piscina com "camas de bolha de ar" teria gostado de ter sido 5-10 graus mais quente. O quarto era grande e espaçoso e tivemos um enorme banheiro com banheira e chuveiro separados. A equipe foi incrível e ajudou um de qualquer maneira que podiam. Eles até nos trouxeram garrafas de água todos os dias! A comida também era boa, embora eu teria gostado de ter visto uma seleção maior de comida de filé. As sobremesas eram de primeira qualidade embora! O grande bar dentro do hotel era ótimo e as bebidas eram boas. As bebidas no bar da piscina não eram tão boas, mas eram boas. Havia muitas atividades em grupo durante o dia, como SUP, vôlei, corrida e outras coisas. Nós não usamos isso, mas aqueles que usaram acharam ótimo. No geral, o hotel parecia grande e luxuoso e não tenho nada a reclamar diretamente. Também gostamos que era tranquilo lá, pois era um pouco "desligado", mas se você está procurando uma festa, provavelmente deve ficar em outro lugar.
starstarstarstarstar Kalleman00
Muy buen hotel todo incluido que está un poco "apagado" pero tiene todo lo que necesitas. Estuvimos allí en octubre y, lamentablemente, la piscina grande estaba fría (no climatizada), por lo que no pudimos nadar en ella. Las únicas personas que realmente nadaron en ella fueron algunos niños. Las piscinas dentro de su spa (a las que tenía acceso gratis 1h / día) estaban climatizadas pero no tan calientes como se esperaba. Estaban bien y no te congelabas, pero a la pequeña piscina con "camas" de burbujas de aire le hubiera gustado estar entre 5 y 10 grados más caliente. La habitación era grande y espaciosa y teníamos un baño enorme con bañera y ducha separada. El personal fue increíble y ayudó a uno en todo lo que pudo. ¡Incluso nos trajeron botellas de agua todos los días! La comida también era buena, aunque me hubiera gustado ver una mayor selección de filetes. ¡Aunque los postres eran de primera! El gran bar dentro del hotel era genial y las bebidas eran buenas. Las bebidas en el bar de la piscina no eran tan buenas, pero estaban bien. Hubo muchas actividades grupales durante el día, como SUP, voleibol, correr y otras cosas. No usamos esto, pero aquellos que lo hicieron pensaron que era genial. En general, el hotel se sentía grande y lujoso y no tengo nada de lo que quejarme directamente. También nos gustó que estaba tranquilo allí, ya que estaba un poco "apagado", pero si estás buscando una fiesta, probablemente deberías quedarte en otro lugar.
starstarstarstarstar Kalleman00
The resort is a 5 star, however, every night there was a lot of noise from the hallway, due to the cleaning personnel and loud quests. The cleaning personnel had a cart/wagon with cleaning utensils and this created so much noise when they drove up and down the tile surface in the hallway.We woke up at least 2-3 times every night from the noises.People and personnel talking in the hallway sounded like they were inside the hotel room. Doors did not block any sound.Overall food was good. The beach was not useful due to currents and deepness.Personnel was nice and sweet 😊 O resort é um 5 estrelas, no entanto, todas as noites havia muito barulho do corredor, devido ao pessoal da limpeza e às buscas barulhentas. O pessoal de limpeza tinha um carrinho / carroça com utensílios de limpeza e isso criava muito barulho quando eles subiam e desciam a superfície de azulejos no corredor.Acordamos pelo menos 2-3 vezes todas as noites com os barulhos.Pessoas e funcionários conversando no corredor pareciam estar dentro do quarto de hotel. As portas não bloquearam nenhum som.A comida geral era boa. A praia não era útil devido às correntes e profundidade.O pessoal foi bom e doce 😊
starstarstar Rune Goldschmidt Ruders
The food was amazing! Rooms were clean the maids came twice a day and couldn't do enough to help you ,high praise from us. Location was a little out the way for us. If your into fitness this place has it all. Beauty room is fab. A comida era incrível! Os quartos eram limpos, as empregadas vinham duas vezes por dia e não podiam fazer o suficiente para ajudá-lo, elogios de nós. Localização foi um pouco fora do caminho para nós. Se você gosta de fitness este lugar tem tudo isso. Sala de beleza é fabuloso.
starstarstar Angela Bradley
Two night stay half board and I have to hand it to the hotel, everything exceeded our expectations. Great location, nice surroundings/pool, decent rooms, attentive staff and amazing food with lots of options to choose from (with mussels and prawns on the menu, not for breakfast of course, they had me at hello!). Would highly recommend. Duas noites de meia pensão e eu tenho que entregá-lo ao hotel, tudo superou nossas expectativas. Ótima localização, ambiente/piscina agradável, quartos decentes, funcionários atenciosos e comida incrível com muitas opções para escolher (com mexilhões e camarões no menu, não no café da manhã, é claro, eles me receberam no olá!). Recomendo.
starstarstarstarstar Cf
The food was amazing! Rooms were clean the maids came twice a day and couldn't do enough to help you ,high praise from us. Location was a little out the way for us. If your into fitness this place has it all. Beauty room is fab. ¡La comida estaba increible! Las habitaciones estaban limpias, las camareras venían dos veces al día y no podían hacer lo suficiente para ayudarte, un gran elogio de nuestra parte. La ubicación estaba un poco apartada para nosotros. Si te gusta el fitness, este lugar lo tiene todo. El salón de belleza es fabuloso.
starstarstar Angela Bradley
Two night stay half board and I have to hand it to the hotel, everything exceeded our expectations. Great location, nice surroundings/pool, decent rooms, attentive staff and amazing food with lots of options to choose from (with mussels and prawns on the menu, not for breakfast of course, they had me at hello!). Would highly recommend. Estancia de dos noches en media pensión y tengo que entregarlo al hotel, todo superó nuestras expectativas. Excelente ubicación, agradable entorno/piscina, habitaciones decentes, personal atento y comida increíble con muchas opciones para elegir (con mejillones y gambas en el menú, no para el desayuno, por supuesto, ¡me llamaron hola!). Lo recomiendo encarecidamente.
starstarstarstarstar Cf
Generally a beautiful hotel, the rooms a spacious and clean, the beach is lovely. The food was great, absolutely recommend the grill night. Sadly the stuff is not particularly friendly, in particular one Russian bartender who personally attacked me for being Ukrainian.
starstarstarstar Mariya Tsupruk
The resort is a 5 star, however, every night there was a lot of noise from the hallway, due to the cleaning personnel and loud quests. The cleaning personnel had a cart/wagon with cleaning utensils and this created so much noise when they drove up and down the tile surface in the hallway.
We woke up at least 2-3 times every night from the noises.
People and personnel talking in the hallway sounded like they were inside the hotel room. Doors did not block any sound.
Overall food was good.
The beach was not useful due to currents and deepness.
Personnel was nice and sweet 😊
starstarstar Rune Goldschmidt Ruders
Two night stay half board and I have to hand it to the hotel, everything exceeded our expectations. Great location, nice surroundings/pool, decent rooms, attentive staff and amazing food with lots of options to choose from (with mussels and prawns on the menu, not for breakfast of course, they had me at hello!). Would highly recommend.
starstarstarstarstar CF
Um Resort muito bom. Os quartos são espaçosos e confortáveis. O atendimento é excelente.
starstarstarstarstar Adriana Januário
The food was amazing! Rooms were clean the maids came twice a day and couldn't do enough to help you ,high praise from us. Location was a little out the way for us. If your into fitness this place has it all. Beauty room is fab.
starstarstar angela bradley
Estrutura muito legal, um pouco caro... é melhor levar pensão completa porque com meia pensão você paga água e todas as bebidas mesmo durante as refeições! Além disso, funcionários atenciosos, refeições variadas e ótima escolha. O mar é excepcional e estamos longe das multidões... adorámos.
starstarstarstar Daniela Galiani
Estructura muy agradable, un poco cara... es mejor tomar pensión completa porque con media pensión pagas el agua y todas las bebidas, ¡incluso durante las comidas! Aparte de eso, personal atento, comidas variadas y gran variedad. El mar es excepcional y estamos lejos de las multitudes... nos encantó.
starstarstarstar Daniela Galiani
We enjoyed staying at your hotel. It was very safe, the rooms were properly clean, the food was good, maybe a little bit repetitive for breakfast. But otherwise everything good, the staff very pleasant, smiling all the time.
Thank you!
starstarstarstarstar Patricia Tarau
Minha esposa e eu ficamos aqui por 6 dias durante nossa lua de mel. Solicitamos um quarto tranquilo e fomos colocados em um quarto de canto maravilhoso, longe da agitação do lobby e da piscina. Tudo no nosso quarto era fantástico e adoramos a varanda com vista para o mar. Os restaurantes eram deliciosos e forneciam uma maravilhosa variedade diária de alimentos para cada refeição. As bebidas do bar principal ou da piscina eram fantásticas. A piscina é adorável e nunca me senti lotada. Se você quiser uma cadeira de piscina, certifique-se de chegar lá por volta das 09:00, porque eles enchem rapidamente pela manhã. Toda a atmosfera do resort é pacífica, elegante e relaxante. A equipe foi excelente e nos ajudou com todos os pedidos que fizemos. O resort está localizado a cerca de 45 minutos a oeste de Chania em uma praia relativamente isolada. Nós absolutamente amamos a nossa estadia lá e recomendo vivamente este lugar para quem procura um resort com tudo incluído isolado e relaxante.
starstarstarstarstar Tanner Hardy
Muito limpo, quartos limpos todos os dias, toalhas e lençóis trocados. Deliciosa variedade de comida, serviço simpático e cordial. Viajamos com 3 crianças, sem atrações para os pequenos. Um pseudo playground sujo e um 'clube' mal equipado. A grande desvantagem foi a disponibilidade de espreguiçadeiras à beira da piscina, tudo estava ocupado desde as primeiras horas da manhã. O hotel permite que você relaxe, fica perto de tudo, boa música ao vivo à noite.
starstarstar Anna Kordala
Nice limpo e agradável, hotel íntimo sem multidões, comida decente piscina grande, praia rochosa, água no mar limpa e quente, comida bastante padrão sem fogos de artifício, bebidas alcoólicas e não alcoólicas na versão all inclusive disponível sem restrições, serviço de garçom e senhoras da limpeza muito agradáveis e discretas. Wi-Fi pago, o que para mim nesta classe de hotel é no mínimo um mal-entendido. O hotel está localizado fora do centro de entretenimento, para pessoas que procuram paz e sossego. Se alguém está focado em explorar Creta, pode ficar desapontado, não há muito o que ver aqui.
starstarstarstar J P (Jazon66)
O hotel corresponde a 5 estrelas, quartos espaçosos com um fantástico terraço com espreguiçadeiras, mesa e 2 cadeiras com vista frontal para o mar, casas de banho amplas com cabine de duche e banheira e cosméticos de qualidade. As toalhas são mudadas todos os dias, até duas vezes. Uma enorme piscina limpa com bar e restaurante com comida muito variada e refinada, lulas, camarões, salmão, junto, peru, queijos caros, frutas de qualidade e sobremesas. A equipe é muito gentil e experiente, no bar principal eles perguntaram apenas na primeira noite e até o final não houve perguntas, apenas quando nos viram e nossas bebidas foram servidas. . . O único menos, mas é significativo pelo menos para mim, é a praia pedregosa, mesmo com aqua shoes é difícil entrar e o mar estava bastante agitado, o que impossibilita a entrada nessas pequenas pedras!
starstarstarstar Kristina Partova
Muy limpio, las habitaciones se limpian todos los días, las toallas y las sábanas se cambian. Deliciosa variedad de comida, servicio amable y cordial. Viajamos con 3 niños, sin atracciones para los más pequeños. Un pseudo patio de recreo lúgubre y un 'club' mal equipado. El gran inconveniente fue la disponibilidad de tumbonas junto a la piscina, todo estaba ocupado desde las primeras horas de la mañana. El hotel te permite relajarte, está cerca de todo, buena música en vivo por las noches.
starstarstar Anna Kordala
Mi esposa y yo nos alojamos aquí por 6 días durante nuestra luna de miel. Pedimos una habitación tranquila y nos pusieron en una maravillosa habitación de esquina lejos del ajetreo y el bullicio del vestíbulo y la piscina. Todo en nuestra habitación era fantástico y nos encantó el balcón con vista al mar. Los restaurantes eran deliciosos y ofrecían una maravillosa variedad diaria de alimentos para cada comida. Las bebidas del bar principal o de la piscina eran fantásticas. La piscina es encantadora y nunca se sintió abarrotada. Si quieres una silla para la piscina, asegúrate de llegar alrededor de las 09:00 porque se llenan bastante rápido por la mañana. Todo el ambiente del complejo es tranquilo, elegante y relajante. El personal fue excelente y nos ayudó con cada solicitud que hicimos. El complejo está ubicado a unos 45 minutos al oeste de Chania en una playa relativamente apartada. Nos encantó nuestra estadía allí y recomendaríamos este lugar de todo corazón a cualquiera que busque un resort todo incluido aislado y relajante.
starstarstarstarstar Tanner Hardy
El hotel corresponde a 5 estrellas, amplias habitaciones con una espectacular terraza con hamacas, mesa y 2 sillas con vista frontal al mar, amplios baños con cabina de ducha y bañera y cosmética de calidad. Las toallas se cambian todos los días, incluso dos veces. Una enorme piscina limpia con bar y restaurante con comida muy variada y refinada, calamares, camarones, salmón, juntos, pavo, quesos caros, frutas y postres de calidad. El personal es muy amable y experimentado, en el bar principal solo preguntaron la primera noche y hasta el final no hubo preguntas, solo cuando nos vieron y nos sirvieron las bebidas. . . El único inconveniente, pero es significativo al menos para mí, es la playa pedregosa, incluso con zapatos acuáticos es difícil entrar y el mar estaba bastante agitado, ¡lo que hace que entrar en estas pequeñas piedras sea imposible!
starstarstarstar Kristina Partova
Instalaciones y servicios dignos pero no excelente! Lo mejor , el restaurante italiano Azzura!, Cocina buenísima y muy superior al buffet del hotel Todo el personal súper agradable! Buena estancia!
starstarstarstar Juana Maria Ramirez
We had a nice time here but it is definitely not a 5-star hotel. The hotel grounds and rooms are comfortable but outdated (rusty, dirty, worn) the customer service approach is not great.PositivesThe bar staff and house-keeping are really nice and friendly. The food served was also great, the variety was unbelievable and everything was tasty. We enjoyed a peaceful, relaxing holiday here.The beach and pool area are nice and the free yoga every morning was great. Some of the evening entertainment was a nice touch too. The hotel was not really busy so no queues at dinner, not too many people in the grounds etc. (apart from the lack of sun beds)NegativesUpon arrival (we got to the hotel around 11am) we were informed we could not check-in for an hour (ended up being 2) which was fine, as we expected check in at 3pm anyway, but we were told that our all-inclusive would not start until the check-in was complete, which meant that if we wanted food or a drink we would have to pay - ridiculous considering we had a 2 year old baby with us and also especially considering we were due to leave our last day at 6am (meaning we could not use the all-inclusive that day anyway - they were also not prepared to put a small snack bag/box together for our last day so that we had breakfast. They will prepare breakfast for you early, but you have to eat it in the restaurant. Again, not great when you have a small baby to deal with at 5am.This interaction set the tone for much of the holiday. At every turn, the hotel tries to make money. “You want Wi-fi?”.“Sure, that will be 30 Euros for the week”. “A safe in your room you say?”. ”20 Euros please”. “Would you like to try our other restaurant?”. “Sure, but you need to spend at least 15 euros on drinks”.Be prepared to get up early to reserve your sun lounger by the pool. By 10am, they are all taken.The garden view is not so much a garden but a piece of grass, no sun on the patio until the evening too - makes it difficult when you have a small one taking an afternoon nap and you want to enjoy some rays.Final ThoughtsThings could be so much better and I would definitely recommend reviewing what a 5 star hotel means and be more flexible with this, especially small requests from guests that can go such a long way to improving people’s experiences - allow the use of all-inclusive upon arrival, allow them to take a breakfast away the morning of departure (a roll and croissant would have been enough), allow them to take an unfinished coffee to the room after breakfast.Do not use the cheapest extras in the bathroom like conditioner, shampoo etc. It would have been nice to have quality products there as well as bath robes, shower caps etc. (simple things that should be standard in a 5-star hotel).Do not have “stock answers” to questions and always be so fixed on “no” before you understand the request. Being more open-minded, flexible and accommodating will go a long way in helping you achieve“5-star service"
starstarstar Neil B
The hotel would be ok if it wasn't portrait as five star and all inclusive. First thing that we were surprised with was that you have to pay for Wi-fi..In "5 star" all inclusive resort..You are also asked to pay for gym, drinks after certain time, water from minibar etc. you can skip those extra charges with "ultra all inclusive" which we payed for but the hotel said they didn't see that payment. So after two days of sorting things out they finally agreed, no apology, no extra gestures for two days we payed for..We felt like we were scammed. The reception stuff is rather rude and definitely not friendly. On the positive side the food was good, the bar and restaurant staff was nice and the masseur was great. Definitely not worth the money, if you can get with big discount do it, otherwise skip.
starstar Jarda S.
The hotel corresponds to 5 stars, spacious rooms with an amazing terrace with sunbeds, a table and 2 chairs with a frontal view of the sea, large bathrooms with a shower cabin and a bathtub and quality cosmetics. Towels are changed every day, even twice. A huge clean pool with bar and restaurant with very varied and refined food, squid, shrimps, salmon, together, turkey, expensive cheeses, quality fruits and desserts. The staff is very kind and experienced, in the main bar they asked only the first night and until the end there were no questions, only when they saw us and our drinks were poured... The only minus, but it is significant at least for me, is the stony beach, even with aqua shoes it is difficult to enter and the sea was quite rough, which makes entering on these small stones impossible!
starstarstarstar kristina partova
My wife and I stayed here for 6 days during our honeymoon. We requested a quiet room and were placed in a wonderful corner room away from the hustle and bustle of the lobby and pool. Everything in our room was fantastic and we loved the balcony with a view of the sea. The restaurants were delicious and provided a wonderful daily variety of food for every meal. The drinks from the main or pool bar were fantastic. The pool is lovely and never felt crowded. If you want a pool chair make sure to get there around 0900 because they fill up pretty quickly in the morning. The whole atmosphere of the resort is peaceful, elegant, and relaxing. The staff was excellent and assisted us with every request we made. The resort is located about 45 mins west of Chania on a relatively secluded beach. We absolutely loved our stay there and would wholeheartedly recommend this place to anyone looking for a secluded and relaxing all-inclusive resort.
starstarstarstarstar Tanner Hardy
Um hotel tranquilo com uma bela piscina e à beira-mar. Grandes quartos limpos com chuveiro e banheira. O gerente e sua equipe (funcionários) fazem você se sentir em casa. A comida é deliciosa e há novidades todos os dias. Nós definitivamente voltaremos novamente. Obrigado pelo bom feriado.
starstarstarstar Carine Allard
Se eu pudesse adicionar dez estrelas acredite em mim eu faria! Chegamos às 2 da manhã e, na nossa chegada, havia uma garrafa de vinho e um pouco de comida em nosso quarto como boas-vindas. Ficamos neste hotel por 5 noites, nosso quarto tinha sua própria piscina privada / compartilhada e era tão bonito. A equipe foi amigável e excepcional, especialmente um dos gerentes que era canadense, ela era uma tigela de sol ☀️ Com certeza ficaríamos novamente!
starstarstarstarstar Noku Sunduza
¡Si pudiera agregar diez estrellas créanme que lo haría! Llegamos a las 2 am de la tarde ya nuestra llegada había una botella de vino y algo de comida en nuestra habitación como bienvenida. Nos alojamos en este hotel por 5 noches, nuestra habitación tenía su propia piscina privada/compartida y era tan hermoso. El personal fue amable y excepcional, especialmente uno de los gerentes que era canadiense, ella era un plato de sol☀️ ¡Definitivamente nos quedaríamos de nuevo!
starstarstarstarstar Noku Sunduza
If I could add ten stars believe me I would! We arrived at 2am in the evening and upon our arrival there was a bottle of wine and some food in our room as a welcome. We stayed at this hotel for 5nights, our room had its own private/shared pool and it was so beautiful. The staff were friendly and exceptional, especially one of the managers who was Canadian she was a bowl of sunshine☀️ We would definitely stay again!
starstarstarstarstar Noku Sunduza
Pros: Main restaurant staff is very pleasant; food was acceptable. We found fantastic food outside the hotel; Panos and Simon at the bar were very personable. I witnessed them learning more about the guests. They made everyone feel like they are family. 5 stars to Panos. The team at the Spa were also great! The gym facilities both inside and out are nice.
Cons: there is not much to do there in the late afternoon/evening. They close the pool, spa and pool bar at 6pm. We learned more about the resort as we walked around. I wish there was some information about all activities and services given to us at check-in.
starstarstar Cindy Partsch
This hotel has an awesome location by the sea and, by spring, a nice view on the snowy mountains. The beach is fairly standard. The service and bar are sub-standard. The bar did not have credit card payment and required cash. The team was kind but not helpful. Their english was poor. The cocktails are below standard, however fairly expensive. The food is typical international random quality. The rooms were un-impressive. The all-inclusive offer is not all-inclusive at all : sport facilities, alcohol, soft drinks (!) need further payment. The rooms are very un-generous. Basically, this would be marvelous 3 stars hotel, a forgettable 4 stars hotel, and a very mediocre 5 stars hotel -- go for it if you get a proper discount. Otherwise, I'd recommend to skip it without the shadow of a doubt.
starstarstar Alex Moisset
Supcio:)
starstarstarstarstar Krzysztof Jakubowski
La HISTORIA del.....CAVO SPADA LuxurySport& Leisure. LaAMISTADy el buenSABOR siempreperduraen el TIEMPOGràcies marcel
starstarstarstarstar Marcelino Freixas
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