The hotel was very nice over all. I think that the elevators were very slow and maybe not enough elevators for the number of rooms they have available. One issue we did have is that the ADA room my in-laws got wasn't the most ADA friendly. It was hard for my mother in-law to navigate the room in her wheelchair. But overall we enjoyed our stay at the hotel.
starstarstarstarstar Megan Janssen
I walked into the hotel, after getting assistance from a bellhop to navigate check-in and parking, and thought it was a nice looking hotel overall. Everything started off fine until my adjoining room neighbors got to their room. There’s been a party going on since at least midnight with loud music, people in and out of the room, and smoking seeping in from under the door. I called for security 3 separate times and the party still hasn’t been shut down at 9:52am. I called the front desk to request a new room only to be told there are none available right now but to check back later. That was unacceptable so I got dressed and went downstairs to speak to the manager. They offered me an accessible room on a higher floor but with no view, which I paid extra for. I again was told that if I call or come down later, I can see if something else is available. I told them simply being able to maybe move was not enough and they offered to take care of parking for both cars for the weekend. I told them that’s fine but didn’t understand why they’re unable to shut the party down. Then I asked for a breakfast voucher which they gave me. I’ve never had such an awful experience in a hotel, and I’ve never seen a situation where security wasn’t able to take care of a serious noise nuisance. I will never stay here again and I won’t recommend this place to anyone. Without the party next door, this might have been a decent hotel.
star N N
First things first; I booked this hotel on Hotwire, so I didn't know what I was getting until after it was already booked. The reviews had me SCARED!! I say that to say, don't let the reviews scare you.
The only complaints I have about this hotel are as follows
1. Parking- its quite a hike from the garage to the front door, unless you use valet- but I am frugal and since I was forced to pay for parking I am not about to pay for someone to park my car as well.
2. I wanted a city-view room with a king size bed but unfortunately there was a huge conference being held at the hotel this weekend so I was SOL. The room I received was nice- my headboards were not peeling, no bugs, or mold, or any of the other numerous things I was expecting based on the reviews I head beforehand. My complaint is the full beds are small- as in my feet were touching the edge of the bed, and I am only 5'5.
3. NO MICROWAVE!
4. The air/fan was incredibly loud.
Everything else was great; great shower pressure, hot water, clean room, and the hotel is beautiful. I loved the roof top bar- great drinks and nice ambiance.
starstarstarstar Crystal Fields, RN, BSN
Very disappointing from check-in to check-out on 9/22 room 1459. At 9/21 check-in the room booked was not available and no alternatives or additional accommodations were offered. There were many issues with the room, so much so I had to make a list planned to be presented at check-out when asked how was my stay. First attempt to check-out the front desk was empty, so I went and got coffee and came back. Then go to check out and it was like I was a nuisance for asking for a paper receipt. I was then informed I should of received it in email, I did not, so asked again for the paper receipt. Then that was it, no how was your stay, nor anything, basically time for you to leave with out me saying anything... Well my stay was not good and here it is because no one asked. 1. There is an electric outlet exposed with no cover 2. The electrically grounded coffee maker was plugged into the lamp (not grounded), which was plugged into a power strip, which was plugged into the exposed non-covered outlet. 3. wires were a mess under the nightstand 4. Bathroom layout is terrible for a supposed 4-star hotel, you bump into everything. 5. Bathroom floor is about as slick as ice, I almost fell before putting down some towels. 6. Pillow case had a stain on it 7. Tv was dusty 8. toilet bowl had a stain 9. wardrobe was crooked 10. Wardrobe also had a hand print on it 11. There were stains and spots on the bathroom wall.
star Brandon Hatfield
My wife flipped out when we walked through the entrance to the hotel. The staff members greeted us with warmth, efficiency & professionalism. On-site security with off-duty police? Check. Our room & views from the 12th floor were incredible. The breakfast buffet was top notch. Thank you for helping me to make my wife's birthday present such a memorable event!
starstarstarstarstar Houston E. Nelson, III
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