Overpriced hotel, breakfast definitely is not what you expect of 4stars hotel. Rooms are renovated, but the rest of the hotel needs some improvement
starstar Valentin Pagador
Extremely rude customer service and ineffective booking system on their website. We had an issue with our booking where even though we selected the option with breakfast included and had paid the amount for it, it was not registered in the system. We eventually discussed with the receptionist Adrian about this and he immediately had an argumentative, overly defensive, and extremely rude attitude toward us. He immediately chose to talk over us and assumed we were lying. At no point did he try to find any resolve even after I showed him
the issue on their website. He told us that this issue had never happened before when in fact, during our check out, the manager informed us that this has indeed happened in the past but with the opposite issue of breakfast being offered to clients who did not elect to include it. I didn’t sense any empathy or people skills from Adrian who the hotel curiously chose to hire as a client-facing receptionist. Previously, we interacted with another receptionist, Fran, who was much more empathetic of our situation. This really put a damper on our trip given how the hotel never offered any solution to their website issue. We were briefly enjoying our stay but based on the unnecessary handling of this stupid situation, I absolutely do not recommend hotel manantial.
starstar Alex Echeverri
This hotel does not deserve 4 stars. Location is amazing, hotel is basic 2 stars at best, the service is atrocious.
No maps or guides for the local area, no preference for guest staying in the spa.. so nothing available when we booked. Reception are the most unhelpful I have ever experienced in my many years travelling. The hot pool was closed for 2 days we stayed... the list goes on. The price vs the quality is way over priced.... if you stay do not eat in the hotel, there are fantastic places within 10 min drive, with actual service.
star Nicholas Tristram
Be responsible for other visiter, I have to say this hotel not deserved 4stars. Maximum 3stars. The room is small, old and the bed so uncomfortable. The bathroom is old and uncomfortable. All the equipment in the room make you feel so uncomfortable. Forgot to take a pic of the bathroom. The staff is not friendly. The only thing good is the dinner.. the breakfast is like all others hotel.
starstar Sally Chen
Hotel is nice: has a spa, pools and beautiful surroundings. The menu is expensive for what it is. The staff isn't very friendly in the bar or the reception. We booked a package with a trailrun and had to leave before the run, we asked about options to shower or leave the bags and they got quite annoyed. Didn't offer us anything. We would just have needed the room 1hour extra after check out. In the bar the girl rather used her phone than helping us.
starstarstar Denia
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