Extraordinary food, everything was delicious. To bad the swimming pool is too small and closes pretty early. Nice beach front, calm water. Great personnel!!
starstarstarstar Emelin Iga Garza
This was my first experience in Mexico with all inclusive resorts and first time in Playa Del Carmen. Overall I had a good experience but some areas did not live up to the expectation and the price tag.
Location of the hotel: Location is absolutely fantastic. It sits right on the beach and you can stumble right to it as soon as you wake up. It's not too far from the airport, and very close to the city in case you want to check it out.
Staff: Staff members are absolutely fantastic and do a great job. Most speak decent English and are very friendly. The room was always cleaned up on time.
Rooms: Our room was a big disappointment in my opinion. While it looked fairly close to the picture online, it felt completely different. It was rather damp and moist even though we run AC almost non-stop. The bathroom and the room itself were seriously outdated and needed some TLC. You can see mold and rust in some pictures. The safety box was an extra charge. The bathroom standards were lower than Holiday Inns. A lot of stuff was missing like hair conditioner. Towels were extremely smelly and they did not smell of freshness, rather of detergent. Whatever cleaning solution they used for the room floors was also smelly and would hit you as soon as you enter the room. The beds are horribly hard and uncomfortable.
Amenities: Fairly outdated. The pools are nice but can use a face lift, they look straight out of 80's. Beach has plenty of chairs to lounge on. Rentals are available as well. Beach is always cleaned in the morning though there is always seaweed there cause you know, it's the ocean. If you like lounging on the beach this is a great place for it. Showers are plentiful.
Vendors: While lounging on the beach be prepared to be bothered by vendors of all kinds. Some sell jewelry, some trinkets, some photographers, some activities, etc. It was fairly annoying they let them bother guests like this.
Gym: If you would like to work out while you're there, be prepared to be dissapointed. While they technically have a gym, they might as well not have one. It doesn't have AC and is poorly ventilated so you're sweating buckets but not from the workout.
Dining: The buffet was overall decent, but you start noticing same food over and over after a while. While they present it great, you can see they use cheap ingredients so some things don't taste very good. But if you're trying to eat healthy you have to be fairly choosy. I ended up mostly eating the same thing over and over because of it. So, you'll find something to get by, but it won't be the best. The music at the buffet is seriously annoying. It's like being stuck in an elevator. Breakfast selection is a bit better, lunch and dinner are hit and miss.
Water and drinks:
They have a number of drink stations through out the resort and make a wide selection of drinks to order. All drinks come in small plastic cups except for tea and coffee. The staff makes them all in front of you, but some are fairly poorly made. I don't want to say they water them down, I think they just use cheap ingredients and don't put effort in making them trying to serve all the tourists.
Speaking of coffee, it's fairly gross. We started going to Starbucks every morning after a while.
Restaurants:
The restaurants they have were a HUGE disappointment. They only give you three reservations and you must reserve ahead of time. We tried Italian first and were seriously turned off. They basically used ingredients from the buffet to make our food. Desserts were gross. The chocolate cake was basically a giant Wagon Wheel cookie.
Then we went to a Mexican place. It was a bit better, but didn't even come close to Mexican food we tried in the city. Third reservation we didn't even use.
Guests: Guests are ok. Just be aware that All Inclusive vacations spots are basically Walmart of vacations and attract the same people - generally ok, but be prepared for some screaming kids, obnoxious guests here and there, some people throwing up from drinking too much, and fat guys wearing speedos.
starstar Yuri Grozenok
The food at buffet needs improve, the rooms are outdated and need updated. The beds and pillows are hard. The entertainment was very bad for night shows. However overall The food at night was excellent and the bar up front makes excellent cappuccinos. The staff are very friendly and the beach is gorgeous. Mexico truly is doing a great job during covid.
starstarstar Tina McGall
DO NOT BOOK WITH THIS RESORT! My wife and I traveled to Playa del Carmen and stayed at this resort from Aug 2nd- Aug 7th, 2020. This was my second time staying here and this second time was horrible. The buffet is not the same and check- in took 1 hour standing in the hot-humid line. My wife and I left our documents and laptop on one of the night stands from the room. One morning I noticed that my Mac would not turn on nor charge. I also noticed that our Passports and other documents were wet. The cleaning service are not being careful while spraying and disinfecting the rooms. Apple confirmed water damage on my laptop and upon arrival to the United States immigration would not allow our re-entering into the country due to water damage to our passports. We were able to go home after being interrogated for an hour and a half. We did make a report to the hotel manager and supervisor, but they denied any refunds or coverage of cost even thought it was obvious the cleaning service was at fault. All we got was a generic email from a supervisor saying "sorry". They argued that the laptop should of been in the safe box ( even though the lap top would not fit in the very small safe box.) If you do not want your personal belongings to be damaged DO NOT book here. The quality of service, and food has declined since we last visited in Aug of 2019. below is pictures of the night stand and our documents as we found them wet.
star Christian Rafael Covarrubias
The pillows are the absolute worst and they told us they don’t have ay other type to give us. Food at the restaurants is not good but the snacks at the pool are good specially the pizza.
They never answer the phone when you call for assistance from your room.
There is only one elevator for all the room buildings.
The location is good as it is very close to downtown
The beach is not like a Cancun beach but it is decent.
I personally would not go back because for the price I could have gotten a better experience
starstarstar Ana Brown
Limpio excelente y cerca de la playa
starstarstarstarstar Cesar Moreno Avalos
Todo muy bien, limpio y tiene muchas cosas cerca para poder disfrutar la neta. Ahí les dejo unas fotos.
starstarstarstarstar Carlos Montero
Muy lindo lugar cerca de la quinta todo muy accesible los encargados muy amables y hospitalarios siempre al pendiente de sus clientes lo recomiendo ampliamente.
Espero volver pronto 😎
starstarstarstarstar Oscar Ayala
Un lugar acogedor cómodo rico para descansar y con mucho calor humano vale la pena regresa un abrazo a Willi y sra por tan esmeralda atenció
starstarstarstar JAIRO ANTONIO CORREDOR NAVARRETE
Excelente lugar muy cómodo, ordenado y bien equipado. Y la atención brindada de igual forma excelente, un trato amable y siempre al pendiente. Espero regresar pronto.
starstarstarstarstar Edgardo
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