The WiFi was horrible. But that's my only complaint
starstarstarstar Verified Hotel Guest
Every single thing!
starstarstarstarstar Verified Hotel Guest
It was close to the Steel Plaza so we were able to take the train to and from our venue. Also close to restaurants that were open late. The staff were polite and very helpful with any questions I had. Have a arthritic knee so the stairs in various areas did present somewhat of a challenge.
starstarstarstarstar Verified Hotel Guest
The lobby was absolutely beautiful. The entire hotel was spotlessly clean. Really enjoyed the piano playing in the background and all of the Christmas decorations. The room was clean and very comfortable. Would definitely come back again! No. Check in was really slow. There was a customer that was being helped was obviously having an issue with their check in There were several guests waiting for check-in. A couple of employees walked by and did not even look up at us. All else great!
starstarstarstarstar Verified Hotel Guest
I see this as how every time that I normally go to downtown Pittsburgh it's one of my favorites and this time I was treated very very poorly and I cannot believe how that down I was the experience
star Verified Hotel Guest
Location, parking garage just around the corner. Nothing
starstarstarstarstar Rick
It was a beautiful building inside and out. And the staff were wonderful! N/a
starstarstarstarstar Verified Hotel Guest
Location old decor
starstarstarstar Verified Hotel Guest
It was old world. But when we went for high tea , the server was not user friendly and we had to have her repeat the menu several times. She spoke fast and notinterested. when we asked for some more small sandwiches, she said she couldn't accommodate us. The room was so small. Smaller than expected. Also, the pipes from the room next door when someone was showering were loud and vibrated in my room. Also, the exhaust fan in the shower made loud noises and when I tried to shut it off, it stayed on.
starstarstarstarstar Verified Hotel Guest
Beautiful building and great location Parking is an issue
starstarstarstarstar Verified Hotel Guest
Friendly staff, big rooms, comfortable beds wifi was not strong
starstarstarstarstar Verified Hotel Guest
The hotel was very comfortable. The lobby and dining rooms were beautiful. Our room was clean and comfortable with a great view!
starstarstarstarstar Michael
thank you hotel employee for helping me with my name change issuse and not causing a delay in my check in
starstarstarstarstar Elizabeth
The staff and fitness facility was beyond expectation. Free Parking was extremely inconvenient
starstarstar Verified Hotel Guest
Gorgeous. Felt like royalty staying here. Fantastic location.
starstarstarstarstar Carolyn
Convenient
starstarstarstarstar Ira
Front desk staff are very accommodating and I love that they have your profile updated and have certain things waiting in the room based on previous request. For example, they had the specific pillow and a gym bag in my room when I arrived. Top notch!
starstarstarstarstar Gregory
Great location, cleanliness.
starstarstarstarstar John
Location We arrived at 4:30 and were told that the room was not ready at that time. Check in time is 3:00. We were told it would be just a few minutes. We were told too go to a hospitality room. We did not get checked in till 7:00. Missed our dinner reservations.
star Thomas
Easy walking distance to lots of things
starstarstarstarstar Angela
Historic hotel, clean, large room. They refused to give us a king bed room. They claimed that they did not have any, but the hotel seemed to be almost empty. We had stayed here before without any issues at all, but we are very disappointed that my wife and I had to sleep in separate beds.
starstarstarstar Robert
The hotel is absolutely beautiful and the staff is very attentive.
starstarstarstarstar Verified Hotel Guest
Old hotel that is quite modern, too, and has retained all the old class, beauty, and expected service of past days. Excellent experience in all ways!
starstarstarstarstar Verified Hotel Guest
Location and price No
starstarstarstarstar Verified Hotel Guest
Swanky!
starstarstarstarstar Joy
The hotel staff was super accommodating . I would recommend this party to anyone looking a special getaway. Only that was Stay was too short.
starstarstarstarstar Verified Hotel Guest
I love this hotel! The location is unbeatable and the staff is fantastic! My daughter and husband each forgot something in our room when we left and the housekeeping staff was so honest, they turned the lost things into security. I am impressed! Rooms could use a bit of updating sometime. Otherwise I would not change anything!
starstarstarstarstar Ashley
It's a beautiful hotel
starstarstarstarstar Verified Hotel Guest
A classic old hotel with spacious rooms well appointed. Fabulous lobby and great restaurants. The Speakeasy bar is not to be missed. The bartender is a true cocktail artist.
starstarstarstarstar Verified Hotel Guest
Fabulous hotel with a grand lobby and even a Speakeasy that has the best cocktail bartender I have ever known. That's saying a lot as I am over 70! You have to find the Speakeasy but it is worth the effort.
starstarstarstarstar H Lee
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