Se eu pudesse dar a este lugar uma estrela negativa, eu faria. Se eu pudesse dar as estrelas da recepção, eu daria-lhes um 5. Em primeiro lugar, tivemos um check-in muito tarde, por isso estou assumindo que eles não têm um quarto disponível para nós, então eles nos colocaram em um quarto através da única área de funcionários acima do lobby. Era uma sala vazia e sem marcas no sótão. Abra a porta e para nossa surpresa, é uma suíte de 2 quartos com cozinha completa. Ok, legal Mas estava além de imundo. Os tapetes não foram aspirados, urina no banheiro, pratos no armário sujo, cabelo no chão do banheiro, bancadas tinha comida sobre eles, queimaduras de cigarro na mobília (sala para não fumadores), pasta de dentes na torneira ... suspiro. Porque nós fizemos o check-in tão tarde, decidimos ficar a noite. Nós fizemos nossa coisa matinal e fomos sobre nosso dia. Quando voltamos para o nosso quarto naquela tarde, era claro que a limpeza tinha sido para limpar o nosso quarto, mas estou certo de que todos eles foram as camas. Os copos não foram lavados, eles certamente não aspiraram e o creme de barbear que caiu na banheira quando eu estava raspando de manhã ainda estava lá. Assim como o cabelo no chão do banheiro. Nós optamos para deixar, empacotou nossas bolsas e pediu um reembolso. Eles foram muito confortáveis nessa frente. Então, se você se preocupa mais com atendimento ao cliente de recepção do que limpeza, este é o seu lugar.
star Jessica k
Zero estrelas. Pago por 3 noites. Teve uma convulsão e foi hospitalizado na primeira noite. Esteve no hospital por 5 dias inconsciente. Solicitei reembolso por 2 noites em que fiquei inconsciente, eles negaram dizendo que não posso provar que não estava lá, mesmo depois de mostrar a papelada do hospital. Perdeu mais de $ 100 além das contas médicas acumuladas.
star Lauren Mattson
Cero estrellas. Pagado por 3 noches. Tuvo una convulsión y fue hospitalizado la primera noche. Estuvo en el hospital durante 5 días inconsciente. Solicité un reembolso por 2 noches en las que estaba inconsciente, negaron diciendo que no puedo probar que no estaba allí, incluso después de mostrar la documentación del hospital. Perdió más de $ 100 además de las facturas médicas acumuladas.
star Lauren Mattson
Zero stars. Paid for 3 nights. Had a seizure and was hospitalized first night. Was in the hospital for 5 days unconscious. Requested refund for 2 nights that I was unconscious, they denied saying I can't prove I wasn't there even after showing hospital paperwork. Lost out on over $100 on top of now accruing medical bills.
star Lauren Mattson
Eu gostei da minha estadia nas duas primeiras noites que fiquei aqui. Eu não gostei que quando eu reservei mais 3 noites no mesmo quarto que eu tinha da última vez, eles ainda me deram um quarto diferente. Eles mudaram sua política de fumar para não-fumantes, cancelei minha reserva 5 minutos após o pagamento da minha estadia e fui cobrado por uma noite que não fiquei.
starstarstar Nakeeta Ramsey
Disfruté de mi estancia las dos primeras noches que estuve aquí. No me gustó que cuando reservé 3 noches más en la misma habitación que tenía la última vez, todavía me dieron una habitación diferente. Cambiaron su política de fumadores a no fumadores, cancelé mi reserva dentro de los 5 minutos de haber pagado mi estadía y me cobraron por una noche que no me quedé.
starstarstar Nakeeta Ramsey
I enjoyed my stay the first two nights I stayed here. I didn't like that when I booked 3 more nights in the same room I had last time, they still gave me a different room. They changed their smoking policy to non-smoking, I canceled my reservation within 5 minutes of of paying for my stay and was charge for a night that I didn't stay.
starstarstar Nakeeta Ramsey
I was a long time resident there and the front desk manager Trish was very rude if you had to go up and discuss anything with her about your bills or anything important she'd say on the front desk manager and we'll just leave it at that and I had an issue after that with her she kept trying to get me kicked out she was just waiting she lied on me and I had an issue last night I was there the police had to come for an issue and a retired Rockford police officer John called the owner and claimed that he moved out because of the police having to come to my room when he actually was planning on moving out anyways and Trish the front desk manager had talked to other guests about me and my family and how we were weeks after I run cleaned I cleaned up after our dog and we were very friendly a lot of people have problems with Trish but are afraid to say so because they know she'll get even and end up kicking them out one way or another management needs to step in and quit being so scared of her on Trisha's very rude to all guests she even checked me in the day and then she put a note in the computer that if I was not to bring up my ID that I would be told to leave when she checked me and it's she's supposed to be the manager which I gave her my ID and that's her fault she put it in the did not put it in the computer because it was given into her in order for me to check in that's reason a lot of guests there don't go up there in the front during the day because the way they are talk to from her the owner management needs to get rid of her because she's trouble and she's very rude to a lot of people that come in there she picks and chooses and if she don't like you look out
the rest of the stuff that Alpine and the manager of Scott are very nice very helpful very friendly but Trish is the one that ruins it for every for all the other staff so if you can avoid Trish do it cuz the rest of the staff is very nice and polite and very helpful especially Cassie and Shannon and Scott
starstarstar Kenneth Ducksworth
This was a great place to stay, the employee's are very nice and it's fun to be there. I would highly recommend the Alpine Inn to whoever is interested of going.
starstarstarstarstar art legend
Sketchy people that stay here, but its not their fault. Cops are here on the regular because of these sketchy people. One employee deserves a raise, I believe her name is Shannon. Maintenance is loud and dont respect the guest staying here. I work nights so I sleep during the day. Which I made sure the everyone at the front desk knows. Asked to be put with no one around me but I was put right next to the door that maintenance goes in and out of, and where the washer and dryer is. Asked if they could please stop letting the door slam close. Or asked if they could please prop it open. But yet for over 100 times it kept being slammed shut. If you stay here I hope you domt work nights, because you wont gwt any sleep during the day
star Robert Terlep
Es uun lugar agradable y nuevo para mi
starstarstarstarstar Rocio Medina
Si pudiera darle a este lugar una estrella negativa, lo haría. Si pudiera darles las estrellas de la recepción, les daría un 5. Primero, tuvimos un registro muy tarde, así que asumo que no tenían una habitación disponible para nosotros, así que nos pusieron en una habitación. a través del área exclusiva para empleados sobre el vestíbulo. Era una habitación incompleta, sin marcar, en el ático. Abra la puerta y, para nuestra sorpresa, es una suite de 2 dormitorios con cocina completa. Está bien. Pero estaba más que sucio. Las alfombras no estaban aspiradas, la orina en el inodoro, los platos en el armario sin lavar, el pelo en el piso del baño, las encimeras tenían comida, las quemaduras de cigarrillos en los muebles (habitación para no fumadores), la pasta de dientes en el grifo ... suspiro. Debido a que nos registramos tan tarde, decidimos quedarnos a pasar la noche. Hicimos nuestra cosa de la mañana y fuimos sobre nuestro día. Cuando regresamos a nuestra habitación esa tarde, estaba claro que el servicio de limpieza había sido para limpiar nuestra habitación, pero estoy seguro de que todo lo que hicieron fueron las camas. Las tazas no estaban lavadas, ciertamente no aspiraban y la crema de afeitar que caía en la bañera cuando me estaba afeitando por la mañana todavía estaba allí. Como era el pelo en el suelo del baño. Optamos por irnos, empacamos nuestras maletas y solicitamos un reembolso. Eran muy complacientes en ese frente. Así que si le interesa más el servicio de atención al cliente que la limpieza, este es su lugar.
star Jessica k
If I could give this place a negative star, I would. If I could give the front desk stars, I would give them a 5. First off, we had a very late check in, so I'm assuming they didn't have a room available for us, so they put us in a room through the employee only area above the lobby. It was a sketchy, unmarked room in the attic. Open the door and to our surprise, it is a 2 bedroom suite with a full kitchen. Ok, cool. But it was beyond filthy. The carpets weren't vacuumed, urine on the toilet, dishes in the cupboard unwashed, hair on the bathroom floor, countertops had food on them, cigarette burns on the furniture (non smoking room), toothpaste on the faucet...sigh. Because we checked in so late, we decided to stay the night. We did our morning thing and went about our day. When we came back to our room that afternoon, it was clear housekeeping had been in to clean our room, but I'm certain all they made up were the beds. The cups weren't washed, they certainly didn't vacuum and the shaving cream that dropped in to the tub when I was shaving in the morning was still there. As was the hair on the bathroom floor. We opted to leave, packed our bags and requested a refund. They were very accommodating on that front. So if you care more about front desk customer service than cleanliness, this is your place.
star Jessica k
El hotel estaba bien. Las camas bastantes cómodas. Pero le falta actualizar las instalaciones un poco y mantener la limpieza mejor. El precio un poco alto para lo que es. Creo que hay mejores opciones por un precio similar.
starstarstarstar Agustin Escamilla
Está bien el hotel
starstarstarstar Miguel Pichardo
Exelente
starstarstarstarstar Brenda Montanez
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