Fiquei na minha lua de mel, mas o hotel é tão popular que conheci cerca de dois casais na minha lua de mel no passado. Todos foram gentis e foi um hotel muito bom! Havia uma equipe japonesa no hotel, então me senti aliviado. O café com leite e malasada na loja perto da piscina eram inesperadamente deliciosos e eu os comprava quase todos os dias. sorriso Desde então, minha família aumentou, então da próxima vez vou ficar com meus filhos novamente!
starstarstarstarstar A
Como outros já mencionaram, não tenho certeza de como o Fairmont se classifica como um hotel 5 estrelas. Vou começar com o positivo - os jardins são absolutamente deslumbrantes e bem cuidados. Os funcionários também são extremamente simpáticos e solícitos.O ruim - os quartos são extremamente desatualizados. Os banheiros são tão velhos que há acúmulo de mofo. Você pode ver que eles tentam limpar, mas chega um ponto em que as coisas precisam ser substituídas. A mobília dos quartos também está desatualizada e mostra muitos sinais de desgaste.A comida é boa, mas definitivamente não vale a marcação. Comida de hotel em todos os lugares é cara, mas a comida aqui é bastante sem graça.Se você espera quartos 10/10 que geralmente acompanham classificações de 5 estrelas, fique em outro lugar. Se você estiver disposto a ignorar quartos desatualizados e se concentrar no jardim/piscina/praia, você vai se divertir.Dica: faça reservas com bastante antecedência da sua estadia. Segui este conselho de outros usuários antes de vir e estou feliz por ter feito!
starstarstar Alyssa J
Decent rooms but some need remodeling for the price point! Love the warm pool and bar service...more chaise lounges with umbrellas than other resorts! Food decent but not amazing... Free Pool table in the lounge!
starstarstarstarstar Ben Bergin
An absolutely superior Hotel in a stunning surrounding, with excellent cuisine, but also superior prices. We loved being here for a week, which passed much too fast. Sometimes the waiting lines at the main Restaurant was too long.
starstarstarstarstar JesusLover
No matter where you look and where you go, this place is a paradise on its own. From the moment you arrive, you are greeted with kindness and warmth (not by the weather). During the stay, every staff you pass by will always greet you with a smile. The location isn't surrounded by much but the property has everything you need on-site. The hardest thing is saying aloha to the wonderful group of staff for the last time when you check out. Thank you Fairmont Orchid for making special moments much more enjoyable.
starstarstarstarstar Bill L
As others have mentioned, I’m not sure how the Fairmont classifies as a 5 star hotel. I’ll start with the positive - the grounds are absolutely stunning and well maintained. The staff are also extremely friendly and accommodating.
The bad - the rooms are extremely outdated. Bathrooms are so old that there is mold buildup. You can see they try to clean, but there comes a point when things just need to be replaced. Furniture in the rooms is also outdated and shows a lot of signs of wear and tear.
Food is fine, but definitely not worth the markup. Hotel food everywhere is expensive but the food here is quite bland.
If you expect 10/10 rooms that usually accompany 5 star ratings, stay elsewhere. If you are willing to overlook outdated rooms and focus on the grounds/pool/beach, you’ll enjoy yourself.
Tip: make reservations far in advance of your stay. I followed this advice from other reviewers prior to coming and am glad I did!
starstarstar Alyssa J
Eu daria 4,5 estrelas se pudesse. A única razão pela qual não dei 5 estrelas foi devido à falta de opções de comida no nível Gold. Todas as manhãs, as opções de comida quente eram sempre ovos mexidos, bacon/linguiça e rabanada ou panquecas. Quando ficamos lá há dois anos, havia muito mais variedade nas opções de comida da manhã e da noite. A equipe, no entanto, é de primeira qualidade. E adoramos a localização e os jardins do resort. Definitivamente retornará novamente, porém provavelmente passará a usar o Nível Ouro.
starstarstarstar Brian Rowell
The property was beautiful, and the “Gold Level” truly put us over the top, but it was the staff that really made the trip extra special for us. Concierges Keisha, Sam and Juliana were outstanding. Cory and Chris made us feel so at home in the Gold dining area, as did Nellie. The cleaning staff also deserve a big thank you. Not only will we be returning to the property, we are now planning visits to other Fairmont “Gold” properties.
starstarstarstarstar Steven Feder
Outstanding resort! Great rooms with a beautiful view. Excellent service, wonderful restaurants and so much to do from snorkeling, kayaking, using bikes, or going to fine dining. Whole family had a great time. Will definitely be returning.
starstarstarstarstar David Pearson
I would give it 4.5 stars if I could. The only reason I didn't give it 5 stars was due to the lack of food choices on the Gold Level. Every morning the warm food choices were always Scrambled Eggs, Bacon/Sausage and French Toast or Pancakes. When we stayed there two years ago, there was much more variety in the morning and evening food choices.
The staff, however, is top notch. And we love the location and the resort grounds. Definitely will return again, however will probably pass on using the Gold Level.
starstarstarstar Brian Rowell
Jardim e localização Oceanside foram excelentes. Os funcionários foram muito simpáticos. A equipe de eventos e a configuração eram lindas. O quarto de hotel real em si não era muito limpo. Chegou a insetos mortos no chão e cantos do quarto claramente não foram limpos. Os funcionários do hotel não substituíam o café no café na maioria das manhãs e, quando o faziam, deixavam apenas o descafeinado. Toalha grande no rack de banheira claramente estava lá há algum tempo, pois era verde/preto de mofo/mofo. Esperava melhor pelo preço.
starstarstar Heather Snyder
Grounds and Oceanside location were great. Staff were very friendly. Events staff and setup were beautiful. Actual hotel room itself was not very clean. Arrived to dead bugs on floor and corners of room were clearly not cleaned. Hotel staff did not replace coffee in coffee bar most mornings and when they did, they left decaf only. Large towel on tub rack had clearly been there for some time as was green/black from mold/mildew. Expected better for price.
starstarstar Heather Snyder
O Viagem sem Escalas amou o Fairmont Orchid. O resort tem uma piscina à beira-mar de 10.000 pés quadrados de tirar o fôlego! O resort tem 32 acres à beira-mar de exuberantes jardins tropicais, cachoeiras em cascata e uma tranquila praia e lagoa de areia branca. Um luxo! O calor e serenidade da ilha se refletem no design os 540 quartos do resort. É muito luxo! Dentro do hotel,é possível conhecer uma das maiores concentrações de arte rupestre de toda a cadeia de ilhas havaianas. Trata-se do Distrito Arqueológico Puakō Petroglyph . É uma trilha de quase 1200 petróglifos durante uma pequena trilha. O melhor é que essa trilha pode ser acessada a partir do interior do resort. Basta cruzar o campo de golfe do Fairmont. Dentro do Fairmont, é possível fazer trilhas ao redor de praias desertas rústicas com visuais de tirar o fôlego! Leve um tênis e divirta-se. O Fairmont conta com serviço de shuttle exclusivo que leva os hóspedes até alguns pontos turísticos ao redor de sua propriedade. E, olha, não faltam opções. Por isso, pedimos para conhecer a praia de areia preta, a 49 Black Sand Beach. Como a praia fica dentro de um condomínio, o shutlle do Fairmont te deixa na entrada e é preciso andar cerca de 20 minutos. Mas o visual compensa. O Shuttle do Fairmont leva ainda até The Shops at Mauna Lai. Mesmo estando no Hawaii, por que não ir fazer umas comprinhas, não é mesmo?
starstarstarstarstar Viagem Sem Escalas
5 estrelas! Ótima localização, funcionários simpáticos, resort muito calmo e frio. Lugar perfeito para diversão e sol! Ótima comida e muitas atividades divertidas na propriedade. Há muitas aulas incluídas e certifique-se de obter o passe divertido na barraca da praia (o que é bom para toda a estadia!) Máquinas de lavar de cortesia para que você não precise ir para casa com roupas de banho sujas. Obrigado por uma ótima estadia!
starstarstarstarstar Terence Sham
5 stars! Great location, friendly staff, very calm and chill resort. Perfect place for fun and sun! Great food and lots of fun activities on property. There are lot of classes included and be sure to get the fun pass at the beach shack (which is good for the whole stay!) Complimentary laundry machines so you don’t have to go home with dirty swimwear. Thank you for a great stay!
starstarstarstarstar Terence Sham
La atención es de primera. La comida de lujo las instalaciones preciosas la gente muy simpática. Quizás lo único s mejorar es que las habitaciones son un poco antiguas. De resto es realmente increíble.
starstarstarstarstar Andrea Ladino
Os jardins do hotel são excelentes, ótima piscina, praia e natação no mar. Os quartos são bons, e os banheiros são bons. Eu só desejo que um resort cinco estrelas como este seja consciente sobre seu impacto no meio ambiente e tente minimizar o desperdício de plástico. Cada bebida foi servida em plástico, garrafas plásticas de água são oferecidas todas as noites, para ir a comida é em plástico barato. Por que não usar copos reutilizáveis, garrafas de água, recipientes de papel, etc? Como um grande hotel, eles poderiam ter um impacto positivo.
starstar Ah B
I liked it, but i don't have much experience on Hawaii's resorts. The staff is helpful and professional, the place is definitely pleasant. The complementary snorkeling tools had been greatly appreciated. The beach is small, but nice and the sea is packed full of nice fishes and turtles I found unacceptable, though, the restaurant's availability. After 10pm you can't buy any food not even with room service.
starstarstarstar Giancarlo Calzetta
The hotel grounds are great, nice pool, beach and ocean swimming.Rooms are okay, and bathrooms are nice.I just wish that a five star resort like this would be conscientious about their impact on the environment and try to minimize plastic waste.Every drink was served in plastic, plastic water bottles are offered every night, to go food is in cheap plastic.Why not use reusable cups, water bottles, paper containers, etc?As a large hotel they could have a positive impact.
starstar Ah B
Muy poco personal debido al covid y por lo mismo el servicio deja mucho que desear La cena de navidad bien y pero lasbebidas muy mal, bebidas genéricas y mal vino
starstarstarstar Jorge Garcia
5 Stars All Around! My wife and I went here for our anniversary. We researched nearly every resort on the Island. We decided on The Orchid. So glad we did. Fantastic value, but doesn't have a "value" feel. It is high end in every aspect. The grounds are amazing. Staff is super friendly and helpful at a moment's notice. The breakfast buffet is really good. And we loved the pool. It has it's own cove you can swim in which is prime property for the Big Island. We are currently planning our trip to stay here again in 2021.
starstarstarstarstar Nick Wright
Lugar incrívelmente fantastico!
starstarstarstarstar Mari FG MacCracken
5 Stars All Around! My wife and I went here for our anniversary. We researched nearly every resort on the Island. We decided on The Orchid. So glad we did. Fantastic value, but doesn't have a "value" feel. It is high end in every aspect. The grounds are amazing. Staff is super friendly and helpful at a moment's notice. The breakfast buffet is really good. And we loved the pool. It has it's own cove you can swim in which is prime property for the Big Island. We are currently planning our trip to stay here again in 2021.
starstarstarstarstar Nick Wright
Um design luxuoso para amar e desfrutar do mar. O café servido no terraço aqui era excelente. Existem muitos restaurantes e os quartos são confortáveis.
starstarstarstarstar 佐藤二郎
Fiz uma viagem em junho passado. Os funcionários deram boas-vindas aos nossos clientes e agradecemos os funcionários que nos buscaram e nos buscaram em inglês. O café da manhã era muito variado e as panquecas e frutas estavam deliciosas. A situação em que você pode comer enquanto assiste ao pôr do sol foi a melhor. O mar era lindo e eu gostava de mergulhar.
starstarstarstarstar Keisuke Akabane
Você pode ver um pôr do sol maravilhoso todos os dias. Este é um lugar onde você pode fazer uma refeição enquanto assiste, conversa ou tira uma sessão de fotos sozinho. No entanto, existem apenas três restaurantes, portanto, se você ficar por mais de uma semana, precisará de um carro alugado. Você também deve fazer reservas antecipadas antes de alugar um carro no Japão. Há corações no hotel, mas o número de carros é limitado, por isso não pude emprestá-lo sem reservas no mesmo dia. ️ Um belo campo de golfe também fica ao lado. Se você está comprando, Waikoloa é melhor. Este hotel com poucos japoneses é bom se você relaxar.
starstarstarstarstar Sa10 T.
Is one of the nicest hotels on the island and around the world. This Fairmont is stunning. The location, staff, environment, activities and food are impeccable. Mahalo
starstarstarstarstar Sarah Pulcino
Very relaxing place. The beach cove is great for not worrying about the kids and has good snorkeling. The kids did want some waves though. We got an ocean view room and that meant if you went out on the balcony, looked right and through the trees who could kinda see the ocean. Was not what we were really expecting with ocean view compared to places like Grand Wailea. The property is great.
starstarstarstarstar Scott
This is a very beautiful hotel. Its quieter compared to other hotels like the hilton. Very relaxing with great views. It has a nice pool and after that comes the ocean and a nice beach. The breakfast buffet is great. There is 2 other restaurants but still with limited food options. I wish there was a store in the hotels like a lot of the other hotels, although there a large grocery store 5 min away (hotel shuttle can take you there for free).
starstarstarstarstar Jamal Dodin
This exceeds 5 stars by far! The most beautiful hotel I have ever seen. Breakfast buffet is an absolute must and our server, Joyson, at the grille for dinner made for an over the top experience. Beautiful beach, hammocks under the palm trees, outdoor seating... I’m ready to go back now! Elegant.
starstarstarstarstar Kelly Shrack
The Fairmont Orchid is a truly beautiful venue. It has a gorgeous private beach and snorkeling cove, and lots of other stuff to do. The dining is amazing, so many delicious options. The Spa Without Walls is probably the most amazing feature of this resort. I can't wait to come back!
starstarstarstarstar Richard “The Food Doctor” Guthrie
El hotel es hermoso, el recibimiento de los empleados muy amable. Las habitaciones son muy cómodas y tienen una hermosa vista.
starstarstarstarstar Gisellet03
Hermoso lugar, excelentes habitaciones, muy buena atención, todo perfecto
starstarstarstarstar Martica Vargas Torres
Hotel muy bien cuidado,mucho esmero en el servicio,las amenidades muy locales, lugar de descanso y relajación,el Spa está divino! Necesita una renovación urgente de sus colchones ! Lo demás muy bien
starstarstarstar Marcela Jurado
From start to finish this was my best hotel experience ever. The staff were pampering and helpful, the location was incredible, rooms were not just clean but very luxurious. Also a shout out to the restaurant on site, Hale Kai, the cheese steak and nachos were both fantastic.During breakfast, the waiters remembered our coffee orders each day and always gave us advice on our plans for the day.Finally, recommend the canoe tour with Elijah. He was very jovial and taught us a lot about Hawaii
starstarstarstarstar Shabbir Khanbhai
Spent four nights at the Fairmont Orchid and loved the resort. Service was very good and friendly.I had a partial ocean view room with a King Size bed in the North Tower (Room #2526). Too was good size with a nice balcony. Views of the sunset were breathtaking.Beds were very comfortable. Pillows were comfortable too. Shower had good water pressure and modern rain shower head. Bath tub was not the soaking type. But that's a small negative. Soap and shampoo were great. Room came with a fridge which was helpful to keep cold beverages.Fitness center was closed for remodeling so they converted a conference room to the gym. Wasn't very nice but hopefully when the regular gym opens, it will be up to par.Pool area was very nice. Lots of room to hang.Location is very good. Has some nice running options to the North, South and East.Overall, would stay here again.
starstarstarstarstar Ken Wong
Aquí hay mucho servicios como una playa(pienso que la playa de Hilton o otros lugares son mejores), unos restaurantes y una piscina. El conserje ayudanos mucho también. Pero todo es muy caro. Una cena para una familia cuestó más de un cien dolares. Si no quiere comprar algo en la zona de Fairmont Orchid, necesita conducir por mucho tiempo. Aunque hay unos servicios buenos, en mi opinión Fairmont Orchid es demasiado caro.
starstarstar Paras Dave
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