We recently completed staying at the St Regis for our honeymoon and after considering all aspects, it was a very poor experience considering the level of the St. Regis prides itself of having. It’s the very beginning of our trip and we expected a lot when we booked this.
The most frustrating issue was the front desk agent Jonathan failing to tell us about the daily destination credit, but instead of just informing us, he gaslighted us by saying we forgot because he has worked here for so long. I can absolutely assure you that is not the case since we arrived at the Hotel at 2PM, our room was not ready until 4:30PM and if you told me I had a credit to the bar… that’s the first place I’m going!
After that, we had other issues:
1) Paging the butler, but no one showed up or called back. No greeting by the butler at all. Some reviews say they unpack your clothes?
2) No effort to make our stay above and beyond, we told Jonathan it was our honeymoon and zero recognition of that. For a 5 star resort, even a congratulation note would be nice. Here, no effort to do anything. Even more frustrating he could’ve just sent us to the bar to use our credit….
3) This one looking back just seems like a money grab so it’s frustrating… as I said earlier we showed up at 2PM but was told our room wasn’t ready until 4PM. We didn’t get a call until late so we returned at 6:30PM. To my surprise our bags weren’t brought up to our room. We had to call to get them to bring it up… just so we can tip the person. I already tipped when we came in, this just seems petty to me. If we handed in the slip during check in, and they know which bags are ours, why wouldn’t the bags be in our room already?
Further, since my wife answered the door she didn’t notice one of the bags were missing. I had to go downstairs to the luggage room and find my bag there. When I got there, there were cockroaches.
Not a 5 star resort, would not recommend staying here at all.
star J S
Wonderful venue. True luxury service, rooms and a great traditional bar. The restaurant is a true value; 3-Star Michelin cuisine & service at standard NYC prices... Some complain of the lack of a "Park View", which is malarkey. What counts is the service and the quality, and here both are truly 1st class. Take a walk in the downstairs gallery, from the restaurant, and enjoy absorbing the history of this magical establishment. John Jacob Astor founded it...and then died on the Titanic in 1912. Here's to you, John
starstarstarstarstar STEVE MOTOCRAYZ
The St Regis New York lives up to the St Regis brand name. The check-in process was smooth, and we found the staff to be very friendly. The room was very quiet and well-appointed. We really enjoyed the tea & coffee service from the butlers, and clothing was impeccably pressed. The cleaning staff were extremely thorough - we especially appreciated that they would play soft classical music for turndown. We also enjoyed the car service, which made it easier to attend dinners around Manhattan. Our most enjoyable amenity at this hotel was breakfast at Astor Court. The breakfast menu is very diverse, with options ranging from muesli, parfait, to steak and eggs and their famous Astor Omelette. Each dish is cooked to perfection, and the servings are incredibly generous. We were so lucky to spend our week with a wonderfully energetic, friendly, and animated server, Yesenia. She timed the serving of our large breakfasts perfectly, and made incredible suggestions for dishes and beverages that would compliment our selections. We were very impressed with her professionalism and commitment to service. She was clearly well-liked by her colleagues. Yesenia went out of her way to make sure we felt welcomed and at home, and even remembered our preferred beverage choices and have them prepared without our asking! This was an incredibly memorable trip for us, and we will be sure to stay here again on our next visit to New York City.
starstarstarstarstar Amanda Leong
Just okay hotel, but the marketing and price point leads you to expect a better than just okay experience. The hotel is dated and lacks some of the modern touches newer hotels have. The Bentley fleet has been replaced with a single Mercedes. The hospitality is on par with any mid-range hotel. I ended up switching to the Mandarin Oriental after the first night, and the contrast in hospitality, quality of venue, and overall experience was dramatic. If you’re looking for top notch service and a stunning view with epic rooms, I Mandarin Oriental is where it’s at. It’s not far from St. Regis and for the same price you get an amazing room.
starstar Jessica Greenwalt
The hotel is nice.
The food was okay.
But the service was average. The hospitality was cold and transactional. If you work hard and want that dreamy experience—— this is not the place.
Save your money. Save your points. Go elsewhere. It’s not worth it.
starstarstar Erik Miller
When I arrived at The St Regis it took over 30 minutes to check in. Why? Because several people in front of me were complaining about being overcharged for room service.
Here is my 3 day good and bad experience;
1. Bellman and doorman are exceptionally nice and helpful.
2. Rooms are nice as they should be at close to $1500 (with taxes) per night.
3. Butler service is awful and awkward. They really do nothing for you except bring coffee and iron a pair of pants. Coffee was suppose
to be complimentary but they charged me $56.25 a day for a cup of coffee.
4. Room service is very responsive but once again was overcharged on bill. Menu said $19 for kids pancakes, they charged $40 plus $8
service plus $5 in taxes ($53) When I complained at check out, Thomas said with an insincere smile “It’s the St.Regis”.
5. I was overcharged several hundred dollars at check out (I usually never check out of a hotel,
I just leave) and they refused to remove charges.
Over the course of three days, I witnessed multiple customers having problems with being overcharged on bill.
I believe this hotel is dishonest. I’ve been staying at 5 star hotels for 40 years and can’t recall being overcharged on a bill EVER!
Here I was overcharged at least 5 times!
I don’t believe the other 5 star ratings posted are real. This location of the St Regis is scamming customers.
star Michael Meehan
The St Regis New York is one of the special hotels in NYC. We were lucky enough to get married at this hotel many years ago and try to go back every year in October during our anniversary weekend to have lunch at Astor Court or a drink at the King Cole bar. You can not beat the location and the service at this hotel. The only thing missing is a high-end restaurant within but fortunately enough there are tons of great spots all around the area. This hotel along with the Peninsula across the street and the Mandarin Oriental are my favorite hotels in NYC.
starstarstarstarstar Anthony Rinella
Absolutely fantastic stay! From check-in to check out. staff’s attentiveness to cleanliness and, sheer attention to detail was not missed. I enjoyed myself immensely. As well as, Butler and housekeeping services were right on point! Wonderful people!
3 nights - Astor Suite.
starstarstarstarstar Dean S
This was our first trip back to NYC since January 2019. The accomodations at the St. Regis were beyond amazing. From the overall extreme cleanliness of the rooms, to the impecable attention to detail and service, this was by far a highlight of 2021. The team at the St. Regis is real. They go above and beyond. Erik at the front desk was remarkable. The suite came with Butler service. Lily was incredible. So kind and helpful. John brought our breakfast and was extremely personable. You won't meet a nicer guy than Pascal who works valet. Looking forward to our next stay. Thanks again to the team at the St. Regis!
starstarstarstarstar Ralph M
I recently stayed at this location with my husband and 4 young children. We had an amazing time, the staff was attentive and accommodating. My kids loved the hot coco with marshmallows and the bubble bath. We stayed in a suite and it was well worth it, the kids got a kick out of the butler service and in room dining. I loved the professionalism of the staff especially with the children. They made our visit a dream!
starstarstarstarstar Michelle Smith
This hotel is fantastic! The staff is very friendly and always willing to assist in any way they can. Very close walk to Central Park and many other NYC attractions. The Butler service they offer is incredible, I was slightly hesitant at first, but found it to be very helpful in navigating our needs during our stay and the coffee and tea in the morning was great. Highly recommend!
starstarstarstarstar Daniel Haber
This is the ORIGINAL St Regis, and despite the building being an antique, the rooms were lovely and everything worked very well. The TV / size and the fact that they don't use the in ceiling speakers anymore was a bit disappointing, but I don't go to NYC to watch TV. The staff were fantastic, Pavel our butler was spot-on, we really enjoyed our week in the city and I'd recommend to anyone. Location is excellent for walking to galleries, MOMA, central park etc. Biking is my favourite way to get around Manhattan. Obviously the room service prices are silly - but what do you expect at the St Regis in NYC?
starstarstarstarstar Jesse Behr
First of all, let me point out that my wife and I stayed here on points. There is no way possible we could afford to stay here based on the going rate for this excellent 5 Star Hotel. But wow…. How I would dream to stay here over and over again if price were no object! This place is fancy on steroids but never crosses the threshold of pretentious which is outstanding! Customer service is paramount. Everyone from belle hop, concierge, butler, room service, is incredibly friendly and helpful. The ambience of gold and traditional fabrics adorns every nook and cranny of the hotel with extreme elegance. There are TVs in the bathroom mirror. Room service visits multiple times a day and leaves the radio on for you. Literally the whole nine! One of my favorite parts about our two night stay was the morning coffee by the elevators! It comes with its own branded sleeve and the cream and coffee quality is out of this world! Was definitely a nice touch to start our day with this liquid gold. My only criticisms is I could do with less mirrors in the rooms and the honor bar prices for drinks (a Pepsi soda costs $9 for example) are excessive and prohibitive but what can you truly expect from a hotel where rooms go for around $1K a night. Otherwise…. Wow, highly recommend St. Regis to anyone and everyone who can swing it!
starstarstarstarstar Adam Peter Shinn
Don't forget to use ʜᴏᴛᴇʟʙᴜʟʟʏ. ᴄᴏᴍ when booking a place. This website will compare countless hotel sites and usually will have rooms much cheaper compared to others! Thank me later! This resort is one of the highest rated in the area. I have been coming here for a long time. If you stay for a few nights you definitely won't regret it.
Afternoon tea here is amazing. Dress code is casual, saw someone in jeans and a gap sweatshirt having lunch so they don’t seem to require a jacket. Food is delicious and service is spectacular.
starstarstarstarstar allen hermosillo
One of the nicest hotels in New York marble head to toe and at least 300 million$ worth antiques in the hallways and rooms. My first stay was smooth and enjoyable, although very very pricy, my second stay was horrible marriot platinum are entitled to a free upgrade and double upgrade option which they didn't provide, and they overcharged the room with a 25% thanksgiving fee!? They paid up in small claims courts, also not to mention they refused to deliver a rollaway to our suite so my 12 year old daughter slept on the couch . Left the hotel and ran away to chatwal right down the street. St Regis, fire your manager please. Lastly the street noise of construction outside began at 3 am in the night and they refused to move us to a higher floor room. Overall, the price reflects the once in a lifetime experience, however don't expect any special treatment from the staff
starstarstarstar Levon Alyanakian (Levon's Travel's)
Nice Hotel, great location, fantastic buffet for breakfast, a small but pleasant bar on the 3rd floor (The top floor was closed until March).
starstarstarstarstar Beth Diane Sagarino
Exquisite, ornate and exceptionally beautiful hotel. I had dinner with a friend at the Astor Court back in January 2020, and felt amazingly welcomed and happy. As if I had known the place for a very long time, I felt very cozy and comfortable. Oh my mouth just watered for coffee, should I just hop on the plane from the west coast and have coffee at the St. Regis? I will think about it. Dinner was sumptuous, delicate, refined and thus I shall return to the St. Regis in the future for another wonderful evening. Thank you awesome staff!
starstarstarstarstar DELPHINE TESLA
A beautiful Hotel in a great part of New York. The front office staff are extremely friendly and always willing to help, rooms are modern in decor and extremely comfortable. Unfortunately the servers during our stay that we experienced seemed unhappy to be there, this was across both the bar and restaurants. Olivia and Michelle in the other hand we’re both fantastic, full of personality and made our time I’m both restaurant and the bar memorable. The Sabre experience can’t be missed! Overall a great stay.!
starstarstarstar Peter Semetas
Very elegant rooms w/ sitting area, comfy beds and giant bathrooms. Fancy, old-world decor. Complimentary butler service with coffee/tea delivered. Nice gym. Good location in the center of things and close to subway. Great value if you use Marriott points (60K per night) rather than cash -- otherwise room rates are often as high as $1000 a night, cost prohibitive for most.
starstarstarstarstar Yael Davidowitz-Neu
My experience made every other hotel I have stayed at seem 5-Star! I paid over $----- for the night and checked out to sleep at a hotel staffed by sane people. The security guard Patrick banging on my hotel door demanding entry and falsely accusing me of smoking marihuana. I am a 55 year old man and my guest was a medical doctor. No phone call, No "Sorry to bother you sir..." Just an unhinged rent-a-cop. Wow!
star Verified Hotel Guest
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