Lugar lindo, ótimo serviço e ótimas opções para comer e beber .
starstarstarstarstar Daniella Iglesias Candia
Belo hotel moderno menor na praia de Playa del Carmen. A uma curta distância de todas as lojas, bares e restaurantes da 5ª rua. Restaurante no local e bar bonito. Apenas bonita!
starstarstarstarstar Rhonda Ferrone
Beautiful smaller modern hotel right on the beach in Playa del Carmen. Walking distance to all the shopping, bars and restaurants on 5th street. Restaurant on site and cute bar. Just Beautiful!
starstarstarstarstar Rhonda Ferrone
Belo hotel incrível! Com uma equipe atenciosa incrível que é tão maravilhosa e prestativa! Enorme sala de banho grande! Varanda com vista para o mar! Muito elegante e os funcionários são simplesmente fantásticos! Amo amo esse lugar! Ótimo café da manhã! Piscina na praia! Móveis de exterior incríveis
starstarstarstarstar Kelly Hartman
Excelente atención y deliciosa comida y vista a la playa ..muuy recomendable
starstarstarstarstar Teresa Maria Torres Gurrola
Amazing beautiful hotel ! With incredible attentive staff who are so wonderful and helpful ! Huge room big Bath ! Balcony overlooking ocean ! Very stylish and staff are just amazing !! Love love this place ! Great breakfast ! Pool on the beach ! Amazing outdoor furniture
starstarstarstarstar Kelly Hartman
Muy lindo
starstarstarstarstar Yohana Martinez
Buen lugar
starstarstarstarstar Oscar Alfredo Urbina
Eu adoro ir curtir o daypass em suas instalações! 100% recomendável
starstarstarstarstar Irene Palomares Orozco
Me encanta ir a disfrutar el daypass en sus instalaciones! 100% recomendable
starstarstarstarstar Irene Palomares Orozco
Lugar muy tranquilo y ambientado de acuerdo a la época del año,personal amable y servicial en el Catch Grill
starstarstarstarstar Daniel Antonio
Muy bonito lugar
starstarstarstarstar Miguel oropeza
Muy lindo el hotel pero no lo recomiendo. El seaweed no deja ver el mar y el mal olor es increíble. No me quede, he cancelado mi reservación después de ir al hotel.
star Rosnel Armada
Good looking hotel by the main street. Staff was very friendly and helpful 🆗👌 The room was clean and the bed was comfortable 🛏️😊👍 Will definitely come back again 👍🙂
starstarstarstarstar Gailute Pupkeviciute
I do not understand the high ratings for the Thompson Beach House as the value is just not there for me. For nearly double the price of the main property you get nothing but a so-called "exclusive" beach. You have to walk to the main property to visit the tiny fitness center ( there's only one treadmill) and to enjoy a pool that can accommodate more than 10 people. The one at the Beach House is very small. Bottled water is $7 usd and the menu at the cgrill restaurant is overpriced and mediocre at best. This property is also directly across from another hotel so you could end up with a room facing the other hotel and the street below. Not much privacy there. If you want in-room service they charge you a service fee AND a delivery fee and you are expected to tip. I do believe that if you don't want the breakfast that's included you also have to walk to Main to get anything else. It feels very disjointed and cumbersome and not like you're getting to enjoy two great properties. The amenities here are just lacking. Also you are paying for a suite but the minibar is not included. You are literally charged for EVERYTHING here. They won't even bring you a glass of water at the restaurant. There are all inclusive hotels 5 minutes away that are half the price of Thompson Beach House and everything you need is on site.
starstar French NFit
We had a 5 night stay at the Thompson beach house, and to our dismay, the experience was really disappointing. I would recommend travelers to simply come here for a day visit (staff at the resto and pool are really nice and helpful) but overnight elsewhere. For the prices you’re paying, you won’t want to deal with the following-Our shower didn’t have hot water or water pressure. The hotel sent maintenance in 2 days in a row and eventually offered us to move rooms since they weren’t able to fix the issue. When you’re on vacation, unpacking then repacking to just unpack again feels like an unnecessary hassle. We questioned why the hotel didn’t just offer us a different room on the first day.In addition to the shower issue, the AC was broken in our room on the first day, and when they ‘fixed it,’ we had to keep it on a low setting. In our second room, the AC was also not working, so maintenance came to take a look, and they said they fixed the issue. When we got back from dinner, we noticed that there was no way the AC was functioning properly as we were too hot to even get under the covers to sleep. Functioning AC really shouldn’t be optional in 89-95 degree temperatures at the prices you’re paying to stay here. I know this issue isn’t specific to us, because a man from a different floor complained about the same issue to the concierge when I was at the front desk.Lastly, this hotel is EXTREMELY understaffed at the front desk. I had to wait 30 min- 60 min each time we needed anything (eg. to get our rooms switched), because they only have one person helping everyone at the hotel in the lobby.Additionally, the hotel staff is not as knowledgeable about the hotel rooms as the staff in the Thompson’s main hotel (not beach front location). For example, I asked concierge how to locate the switch for the fan (since our AC wasn’t working). She said she didn’t know since my room had been switched. I then called the concierge at the main building to see if someone could help us. The concierge there picked up immediately and helped me identify the switch and even offered to send someone to help me if needed. It’s odd that the concierge in my own hotel location wasn’t as helpful or hospitable (eg. the front desk could’ve offered to find an answer for me from someone else at the hotel).Lastly, the beach is covered in dark, thick seaweed. Although the whole peninsula is struggling from this issue, because this hotel is beachfront, you’re better off staying somewhere that doesn’t smell like seaweed and is further away. You can always go to the beach clubs in Playa del Carmen for the beach, and you’d probably get better value, service and hospitality elsewhere.
starstar Katherine Voo
Se Hospedaram na suíte de frente para o mar por 2 dias enquanto visitam Playa Del Carmen. Wow as vistas do nosso quarto e varanda eram tão agradáveis que excedeu as nossas expectativas. A varanda também veio com uma banheira de hidromassagem, e havia muita privacidade que nós realmente gostamos. Também tínhamos uma garrafa de champanhe complementar, algumas frutas e chocolate esperando por nós no quarto quando chegamos.Deduzi uma estrela devido à falta de comodidades no hotel. Queríamos alugar algumas bicicletas para andar pela cidade, mas fomos informados de que elas estão guardadas em outra propriedade da Thompson a alguns quarteirões de distância. O hotel também oferecia paddle boarding gratuito aos sábados, mas não estava disponível quando estávamos lá.No geral, nós apreciamos a nossa estadia e recomendo a suite de frente para o mar (existem apenas 3 na propriedade). Se pudesse haver mais algumas comodidades adicionadas ao hotel, seria ainda melhor.
starstarstarstar Lisa Ren
Mui Belo
starstarstarstarstar Carlos Robalo
Stayed at the oceanfront suite for 2 days while visiting Playa Del Carmen. Wow the views from our room and balcony were so nice it exceeded our expectations. The balcony also came with a hot tub, and there were plenty of privacy which we really liked. We also had a complementary bottle of champagne, some fruits and chocolate waiting for us in the room when we arrived.
I deducted one star due to the lack of amenities at the hotel. We wanted to rent some bicycles to ride around town but were told they are stored at another Thompson property a few blocks away. The hotel also offered free paddle boarding on Saturdays, but it wasn’t available when we were there.
Overall, we enjoyed our stay and would highly recommend the oceanfront suite (there are only 3 on the property). If there could be some more amenities added to the hotel, it would be even better.
starstarstarstar Lisa Ren
Lindo
starstarstarstar Nelbe Oliveira
Amamos esse lugar. Minha esposa e eu viemos aqui no sábado. Refrigerado em um sofá-cama, DJ incrível, serviço incrível, boa comida e bebidas, piscina muito boa e fácil acesso ao mar. Tem que gastar 600 pesos por pessoa, o que não é ruim em comparação com outros pontos. Eu certamente viria aqui de novo.
starstarstarstarstar Adam Beachnau
Loved this place. My wife and I came here on a Saturday. Chilled in a daybed, awesome DJ, amazing service, good food and drinks, really nice pool and easy access to ocean. Have to spend 600 pesos per person which isn't bad compared to other spots. I would definitely come here again.
starstarstarstarstar Adam Beachnau
When i first came to the Thompson beach house i was greeted by Manuel. He is by the far the sweetest, kindest and besr waiter i have met in Playa! Manuel goes above and beyond for customer service and he needs to get a raise. He deserves to have a higher position at Thompson. he is great with people and that is a skill needed at management level! thanks to Manuel i will always come back to Thompson Beach House
starstarstarstarstar Rebecca I Perez
Muy bien hotel y servicio. Lomalo no tienen agua tibia en la alberca necesaria para este tiempo. Aunque es el Caribe el viento sopla frío. Y unos vendedores de tours molestia en la playa. Lo bueno que la seguridad del hotel excelente. Gracias
starstarstarstar Raymundo Rivera
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