Rooms are a little bit dated but still tidy. Shower over the bath. Beds are very firm. Sheets not too starchy. This is a great hotel if you are attending the Congress centre. Restaurants and bars 10 min walk away. Taxi needed to get to center.
starstarstarstar Lesley Ross
The staff was great, the rest of the property not so much. We stayed here while running the Lisbon Marathon. We thought a “spa” hotel was the perfect place, instead we should have left the moment we walked in. First impressions of a hotel can be made by going into the lobby bathroom. It was disgusting and hadn’t been cleaned in awhile. We used it again the next day and it still was in the same condition. The room was fine, but the bed needs to be replaced. Every time I rolled over it would squeak and make noise. The spa didn’t have any reservations available so we ended up at the Hyatt a few blocks away, I wish I would have stayed there as well. My recommendation would be to find some place else to stay.
starstar Shawn DeVries
Lovely hotel. Clean rooms. Well appointed for the nearby conference centre. Decent breakfast options plus convenient for access to other parts of Portugal with nearby tram, bus and train stations. Recommend. Took a star off for location because of the din of the bridge but nothing they can do about it. May be considered a part of the appeal in some respects.
Recommended 👍
starstarstarstarstar Tendai N Ramhewa
When I arrived at 3pm the waiting queue at the counter was really long with only one employee working. After 20 minutes I was able to check in but was told that I have to wait 5 Minutes until my room is ready. I ended up being forgotten in the lobby- after 30 minutes I asked for my room and finally got in. I did not even get a "sorry ". I experienced the same bad service during check - out.
About the hotel and the room: Everything is very old. The carpet smells bad, the furniture in the lobby and room is very old fashioned and the bathroom was not really clean or just needs renovation. There was no big light in my room and no power outlet(s) next to the bed. Also no shower gadgets in the bathroom that I would have needed on my business trip.
The only good thing about this hotel is the amazing rooftop and pools with great few on the bridge. But you have to ask for it as you would never find the rooftop on your own. (No signs, it's just at the end of the staircase)
star N. Z.
This is not a 4* hotel. It’s 3* at best. The rooms are shabby and in need of renovation. There are no complimentary toiletries provided, aside from some cheap gel in the shower, and not even any coffee or tea making facilities in the rooms. The hotel is also right underneath the 25 April bridge, so rooms on that side of the building are extremely noisy. Service is also poor. I had a problem with the air conditioning unit in my room, which wasn’t working and dripping water on the floor. I asked to move rooms and was told twice by the receptionist it was impossible because no other rooms were available. I checked my hotel booking app and there were plenty! I was eventually moved when I pointed this out. A poor experience all round.
star Joanna Gavins
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